AGL’s Chief Customer Officer resigns

Lauren Butler November 20, 2018 Electricity, News, Spotlight 0

One of Australia’s largest energy companies, AGL Energy, has announced that another senior member of staff is moving on from the company.

Chief Customer Officer Melissa Reynolds is leaving to pursue other interests, effective 30 November 2018.

AGL has appointed Mark Enzinger as Interim Chief Customer Officer, while the company conducts an internal and external process to appoint a permanent successor to Ms Reynolds. Mr Enzinger is currently AGL’s General Manager, Customer Operations, and has more than eleven years’ tenure with the company.

AGL Interim CEO, Brett Redman, said, “We are grateful to Melissa for her achievements since joining AGL in May 2017, including leading the delivery of our Customer Experience Transformation program, which is now substantially complete, and our efforts to provide fairness, simplicity and transparency to customers. We wish Melissa all the best for the future.”

Lauren Butler

Lauren ‘LJ’ Butler is the Assistant Editor of Utility magazine and has been part of the team at Monkey Media since 2018.

After completing a Bachelor of Media, Communications and Professional Writing at the University of Wollongong in 2014, and prior to writing about the utility sector, LJ worked as a Journalist and Sub Editor across the horticulture, hardware, power equipment, construction and accommodation industries with publishers such as Glenvale Publications, Multimedia Publishing and Bean Media Group.