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Electricity distributors the world over are experiencing significant challenges in the face of changing technology and customer expectations.

Ergon Energy has released a video as part of its Talking Energy series, in which Customer Delivery Manager Nick Grant speaks candidly about the need for the utility to quickly embrace change and adapt in order to meet customer expectations.

Nick is one of the employees at the forefront of Ergon’s Strategic Enablement Program (SEP). SEP is made up of a dozen projects that are all inter-related and working to deliver improved outcomes for customers and better ways of working for Ergon’s employees.

This program will ensure next year’s delivery of Ergon’s 2015-2020 strategy – which includes the need to remain at the forefront of a constantly evolving electricity market.

As Nick warns, and his cautionary words mirror those of industry analysts the world over, there really is no option.

“Our customers are going to change, the technology is going to change and we don’t have a choice as to whether we go with it. If we don’t go with it, we’ll be left behind,” Nick says.

Talking Energy welcomes readers’ feedback and questions. If you would like to comment on this article please contact [email protected].

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