Applications are now open for the 2018 Annual Energy Network Consumer Engagement Award, giving energy networks the opportunity to showcase how they are putting consumers at the centre of their business.
Energy Networks Australia, in partnership with Energy Consumers Australia, will be presenting the award.
Chief Executive Officer of Energy Consumers Australia, Rosemary Sinclair, said the award recognised network businesses that made significant effort to engage with consumers and improve outcomes for households and small businesses.
“The community expects network companies to put the needs of consumers at the heart of business decision-making – particularly to deliver more affordable power,” Ms Sinclair said.
“Energy businesses are exploring new ways they can drive more open conversations with consumers to reflect these consumer preferences in the work they do and the services and prices they offer.”
Energy Networks Australia CEO, Andrew Dillon, said outcomes from consumer engagement projects were helping define the role networks could play in providing essential services for consumers in the rapidly transforming energy sector.
“From an innovation perspective, technology is driving the energy sector at a rapid rate,” Mr Dillon said.
“Projects that use advancing technologies to improve service delivery and therefore outcomes for consumers have application right across the network sector.”
Energy Networks Australia has also launched the Annual Industry Innovation Award for 2018.
“These awards are a chance to highlight solutions that help resolve some of our industry’s complex challenges – such as affordability, reliability and sustainability – and we can all learn a lot from sharing these insights,” Mr Dillon said.
Further details of the 2018 Energy Network Consumer Engagement Award and Energy Network Innovation Award are available here.
Lauren Butler is the assistant editor for Utility Magazine. She’s based in Melbourne, Australia.