Coliban Water has launched an interactive Assets Map which allows customers, contractors and stakeholders to view its water and sewer networks online. 

Coliban Water’s 2,360km of water mains, 1,986km of sewer mains, recycled water network and rural network, as well as valves, fire plugs, maintenance holes and easements can all be found on the Assets Map. 

Executive General Manager, Service Delivery, Danny McLean, said, “Before we launched the map, water and sewer plans had to be requested through our customer support team. The plans would then be emailed, collected from our office or posted. 

“We averaged more than 1,000 plan requests a month and are starting to see the number decrease as more people use our Assets Map.  

“The map is mobile device friendly, which is useful for contractors working onsite and having to excavate close to our assets.”

Features include satellite and topographic views, measuring tools, an interactive layer list for turning on and off assets, and a bookmark section to save favourite locations.

Mr McLean said the map improves the customer experience.

“People want to access information quickly and easily. Our Assets Map gives them immediate access to view our water and sewer networks 24/7,” said Mr McLean. 

“Customers, consultants, surveyors, engineers, developers, designers, builders and plumbers will find the map useful for finding pipe locations and easements before planning any building works. 

“We’ve committed through our Strategy 2030 to using innovation to improve customer experience and make it easier for people to do business with Coliban Water.”

The next stage of the development for the Assets Map is to enable users to download PDFs for printing.

Charlotte Pordage is Editor of Utility magazine, a position she has held since November 2018. She joined the team as an Associate Editor in October 2017, after sharpening her writing and editing skills across a range of print and digital publications. Charlotte graduated from Royal Holloway, University of London, in 2011 with joint honours in English and Latin. When she's not putting together Australia's only dedicated utility magazine, she can usually be found riding her horse or curled up with a good book.

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