Bucher Municipal’s new Super Service Centre in Campbellfield brings expanded capacity, stronger mobile support and full refurbishment capability, delivering a boost to vehicle uptime and aftersales service for utility operators across Victoria
For operators of waste, sweepers and sewer cleaning equipment, vehicle uptime is everything. When assets are out of action, essential community services slow down.
Bucher Municipal has long recognised the role that aftersales service plays in keeping fleets running efficiently. The company’s new Super Service Centre in Campbellfield represents a major investment in that mission, bringing enhanced capacity, improved access and expanded support for customers across Victoria and beyond.
Daniel Sampson, Bucher’s Aftersales Manager for the East Coast, said the heart of effective aftersales support is simple.
“It is around vehicle uptime. Maintaining the customer’s trucks – whether that be from a general service or if there is a breakdown or an accident – it’s all about keeping their trucks on road and enabling the customer to best utilise their asset.”
Sampson explained that the Campbellfield facility is designed to strengthen Bucher’s ability to do exactly that.
With previous Victorian service operations split between Sunshine West and Clayton, Bucher saw an opportunity to consolidate teams, streamline processes and build a fit-for-purpose facility that meets the needs of a growing customer base.
The new site was selected after a review of customer distribution and access requirements. It has already begun supporting customers through a staged transition that started in September 2025.
Enhanced capacity and improved mobility
Sampson said the scale of the new Super Service Centre immediately sets it apart.
“The workshop is probably double the size of the previous workshops,” he said.
“Something people do not think about unless you are in the industry is the amount of hard stand you need. Trucks are quite big, so it is a significant amount of hard stand too.”
He said the combination of increased workshop floor space and expanded outdoor storage has allowed Bucher to lift throughput and reduce bottlenecks. Both were ongoing limitations at the former sites. The extra space also positions the Campbellfield centre to accommodate more complex refurbishment and repair tasks.
A major advantage of the new centre is a strengthened mobile field service. With the Clayton site closing, Bucher has ensured continuous coverage for customers across the southeast by expanding its mobile fleet and reorganising technician roles.
“We continue to support our customers across Vic & Tas with our expert field service team,” Sampson said.
The company is introducing a dedicated scheduler to improve the allocation and coordination of field jobs, and some workshop technicians have transitioned into field service roles, creating a more agile workforce that can respond faster to customers wherever they operate.
“We are still maintaining contact with customers, whether it is in Braeside or Dandenong or Frankston or wherever it is. The new centre gives the business a chance to reset and push into that field service a bit better.”
Super service centre
Beyond servicing and repairs, the Campbellfield centre is being developed into a comprehensive refurbishment hub. Sampson said that several key upgrades are underway so the centre can offer end-to-end support.
Once complete, the facility will provide the kind of one-stop support that utility operators value, particularly when maintaining specialised fleet assets.
“We are in the process of setting up our sandblast and paint shop. You’ll be able to come to our Campbellfield site and get anything from a service to a full refurbishment of a vehicle, including blasting and paint,” Sampson said.
The service centre also incorporates cranes and other heavy duty workshop infrastructure suited to Bucher’s broad range of municipal vehicles. These additions will enable Bucher to keep more work in-house, shorten turnaround times and maintain tighter quality control.
Sampson said the team is focused on finalising these installations and bedding down operations.
While the immediate priority is completing the Campbellfield rollout and recruiting additional technicians, Bucher is keeping an eye on future opportunities.
Sampson said there are no interstate expansions planned right now, but the company remains open to growth when the time is right.
A stronger service partner for utilities
For asset intensive organisations such as councils, water authorities and waste contractors, servicing capability is a crucial part of the equipment value proposition.
Sampson said Bucher’s investment in Campbellfield reflects a broader industry trend toward integrated lifecycle support and faster response times.
By centralising operations, expanding mobile coverage and building the infrastructure for large-scale refurbishment, Bucher has delivered a service hub that matches the demands of modern fleet operators.
With the team now firmly established in the new facility, Sampson said customers can expect improved access, increased capacity and a more responsive relationship.
