EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce...
Billing and CRM
Benchmarking report shows productivity increase
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Electricity, News, Policy, Retail, Sustainability, 0Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting...
NSW gas charges likely to fall
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Company news, Gas, News, Policy, Retail, 0The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a...
EnergyAustralia introduces new electricity plans
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Billing and CRM, Community engagement, Digital and smart utilities, Electricity, News, Policy, Retail, Smart Utilities, 0EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy...
Telstra to contact customers with slow NBN speeds
Charlotte Pordage, , Billing and CRM, Cables, Community engagement, Company news, NBN, News, Retail, Spotlight, 0Telstra and Belong customers that upgraded to higher-speed NBN plans will be proactively contacted if they are not getting...
New electricity strategy for NSW
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Electricity, News, Policy, Projects, Spotlight, Sustainability, 0Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their...
What do Sydney Water, AGL, Endeavour Energy, Hydro Tasmania and Energy Queensland all have in common?
Charlotte Pordage, , Billing and CRM, Digital and smart utilities, Events, News, Software, 0These utility heavyweights are all presenting at the SAUG National Summit in Sydney on 26-27 August 2019; sharing their...
Digital water meters — for customers, it’s starting to get personal
Charlotte Pordage, , Asset management, Billing and CRM, Digital and smart utilities, Leak detection, Smart meters, Water, 0For the Griffith University researchers examining the benefits of digital water meters, their work became personal when one of...
Asset-intensive sectors primed for change
Charlotte Pordage, , Big Data, Billing and CRM, Communications, Digital and smart utilities, IOT Internet of Things, Partner Solutions, Smart Utilities, Software, 0Why asset-intensive sectors have been slow to upgrade enterprise capability and how they will benefit. by Brian Devlin, Industry Director,...
Australian utility wins Global Water Award
Charlotte Pordage, , Billing and CRM, Company news, Digital and smart utilities, IOT Internet of Things, Leak detection, News, Smart Utilities, Spotlight, Water, 0Sydney Water’s Customer Hub has taken out a Global Water Award for 2019 Smart Water Project of the Year,...
How UK software Aptumo is delivering Australia an apt, SaaS solution for customer billing
Lauren Butler, , Billing, Billing and CRM, Partner Solutions, 0If the average utility customer spends only eight minutes per year thinking about energy or water, then it is...
SaaS customer billing solution set to shake up utility markets
Utility Journalist, , Billing and CRM, Billing and CRM, Digital and smart utilities, Retail, 0The average Australian’s experience of utilities, in recent years, has been marred by rising bills, fraught with politics, and...
What to look for in an ideal asset lifecycle management solution
Lauren Cella, , Asset management, Billing and CRM, Digital and smart utilities, News, Partner Solutions, Smart Utilities, Software, 0By Brian Devlin Most mature organisations recognise that a unified, whole-of-organisation approach to asset lifecycle management is critical to...
QLD council joins electricity trial
Charlotte Pordage, , Billing and CRM, Digital and smart utilities, Electricity, News, 0Toowoomba Regional Council (TRC) has become the first council in Queensland to join a trial to optimise electricity use...
Sydney Water’s once in a generation transformation to put customers first
Charlotte Pordage, , Billing and CRM, Communications, Digital and smart utilities, Features, Projects, Retail, Software, Water, 0by Sian Leydon, General Manager, Customer, Strategy and Regulation, Sydney Water Over the last 128 years, Sydney Water has...
Let Google bill you for all your electricity, gas, phone and every other utility
Lauren Cella, , Billing and CRM, Electricity, News, Retail, Sewer, Water, 0Rodney Stewart, Griffith University Soaring electricity prices in Australia are putting pressure on people to make some tough decisions...
The perfect customer platform for the modern utility
Lauren Cella, , Billing and CRM, Digital and smart utilities, News, Partner Solutions, Retail, Software, 0A new customer to meter offering slashes tech costs by 25 per cent and combines the full power of...
The ‘what’ and ‘why’ of implementing a digital strategy
Lauren Cella, , Billing and CRM, Communications, Digital and smart utilities, Electricity, Gas, News, Partner Solutions, Software, Water, 0With new digital technologies entering the market, the utilities industry is facing increasing pressure to improve both operational performance...
Top five ways to incorporate cloud at your utility
Lauren Cella, , Billing and CRM, Communications, Digital and smart utilities, News, Partner Solutions, Software, 0The utility industry is in the midst of significant transformation with new technology approaches facilitating agility and innovation while...
Oracle Utilities launches smart grid and IoT device management solution
Lauren Cella, , Billing and CRM, Digital and smart utilities, IOT Internet of Things, News, Partner Solutions, Smart meters, Software, 0Oracle has introduced Oracle Utilities Operational Device Cloud Service (ODCS), a new cloud offering that enables utilities to further...
Advanced meters providing more control of electricity data
Lauren Cella, , Asset management, Big Data, Billing, Billing and CRM, Community engagement, Electricity, Instrumentation, control & monitoring, Projects, Renewables, Retail, Smart meters, Smart Utilities, Transformers, 0Horizon Power’s rollout of more than 47,000 advanced meters in Western Australia will provide enough data to help reduce...
Major investment in new Sydney Water infrastructure
Lauren Cella, , Billing and CRM, Pipelines, Stormwater, Wastewater treatment, Water, Water treatment, 0Sydney Water is investing a record $2.2 billion over the 2016-2020 cycle to upgrade and expand its water and...
Strong revenue growth for nbn
Jessica Dickers, , Billing and CRM, Company news, Features, NBN, News, 0nbn has recorded strong customer and revenue growth in their first quarter. The number of homes ready for rollout...
Energex and Ergon electricity prices locked in
Jessica Dickers, , Billing, Billing and CRM, Billing and CRM, Company news, Electricity, News, Policy, 0The Australian Energy Regulator (AER) has made a final determination which reduces the revenues of Energex and Ergon Energy...
Utility spoke with Cesare Tizi, Harry Kestin and Mark Ewan at CSC to discuss the importance of maintaining a successful...
Water utilities improving customer engagement
Utility Journalist, , Billing and CRM, Land access, News, Partner Solutions, Water, 0Managing water resources in Australia, the world’s driest continent, has always been a challenge. Decades of policy work and...
Network pricing draft rule released
Utility Journalist, , Billing and CRM, Demand management, Electricity, Features, News, Policy, Smart Utilities, 0The Australian Energy Market Commission has released its draft rule on distribution network pricing arrangements and is now looking...
Read the latest issue online
Sponsored Content
-
Open access to Bürkert water applications and resources February 23, 2021
At the end of last year, Bürkert Australia launched its online water show. Part...
-
Power utility projects: how to survive in the next normal February 18, 2021
Emerging from the other side of the pandemic, power industry projects will be un...
-
Fixed and portable internet for remote utility operations February 17, 2021
Reliable, business-grade internet is critical to the success of utility operatio...
-
Work smarter with FORCE LOGIC™ February 16, 2021
No two days are the same for a tradesperson. While immediate work challenges can...
-
The future of drilling – GRUNDODRILL FIRST EDITION February 16, 2021
Horizontal Directional Drilling (HDD) is a complex process, which places equally...
Events
-
Digital Utilities Summit 2021
March 16 @ 8:00 am - March 24 @ 5:00 pm -
Critical Infrastructure Summit 2021
April 13 @ 8:00 am - April 22 @ 5:00 pm -
Energy Next 2021
July 13 @ 9:00 am - July 14 @ 5:00 am