The Federal Government has announced new legislative measures to hold energy companies to account for pricing misconduct are now...
New rules devised by the Australian Energy Market Commission (AEMC) will better support customers living in remote and disaster-prone...
The Australian Energy Regulator’s (AER) new quarterly report has found that prices across the National Electricity Market (NEM) for...
Sydney Water has offered payment support to customers experiencing financial difficulties during the impacts of the COVID-19 pandemic. Sydney...
The Australian Energy Market Commission (AEMC) has published three milestone reports detailing its progress to deliver access reforms to...
The Independent Pricing and Regulatory Tribunal (IPART) has released a Draft Determination of prices proposing that Hunter Water invests...
Essential Services Commission of South Australia’s (ESCOSA) Draft Determination, released 4 March 2020, has proposed reduced drinking water and...
EnergyAustralia has allegedly failed to obtain explicit informed consent from its customers, resulting in penalties totalling $80,000. Australian Energy...
The Federal Government has introduced new rules that will prevent energy retailers from penalising customers who fail to meet...
Australian researchers have developed a platform to harness information from households to enable deep, real-time analysis and control of...
EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce...
Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting...
The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a...
EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy...
Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their...
SA Water has put forward its next four-year plan to the independent economic regulator. Our Plan outlines how the...
Smart metering technology has been introduced in Bannockburn, with residents among the first in Logan to have their water...
by Janine Young, Ombudsman, Energy and Water Ombudsman NSW Twenty-one years ago the corporatisation of the electricity sector led...
Momentum Energy has apologised for mistakes which led to some customers not receiving their concession payments and resulted in...
The South Australian Government has welcomed the Australian Energy Regulator’s (AER) draft determination on SA Power Networks charges, showing...
AGL has launched a new offer for owners of electric vehicles (EV), accelerating its move into the growing electric...
Under a new pricing proposal from energy infrastructure company, Jemena, gas distribution charges for NSW residential customers could be...
Ausgrid has announced it is reducing the network charge on customer’s electricity bills from 1 July 2019 to help...
The Victorian Government has announced that the next phase of rebates for solar panels, batteries and hot water systems...
Energy retailers in South East Queensland, New South Wales and South Australia will soon have to comply with a...
AGL has released details about a new residential battery program that will allow customers to reap rewards from their...
A new program from Powercor has saved more than 1000 Surf Coast and Bellarine Peninsula residents a combined total...
Queensland Urban Utilities has announced its component in the average residential water and sewerage bill—based on a water usage...
The 2019 federal election results are in, with Labor conceding defeat and the Liberal National Coalition forming a majority...
By Simon Vardy, Accenture’s strategy lead for utilities in Australia and New Zealand. With energy a front-page issue in...
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Murray River Council’s smart meter project shortlisted for award September 9, 2020
Murray River Council’s smart water meter project – featuring Taggle Systemâ€...
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TOBCO expands to diversify its business portfolio September 2, 2020
As an Australian-owned and organically-grown company, TOBCO Constructions has ex...
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Verint research reveals contact centre cost savings from digital self-serve conversion August 26, 2020
Global leader in customer engagement Verint has released research findings which...
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Case study: boosting GIS quality with high-accuracy GPS August 24, 2020
As part of US energy services holding company Southern Company Gas’ goal to ma...
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WaterGroup Smart Meters save $180k for Lendlease retirement villages August 19, 2020
Since 2017, Lendlease Retirement Living portfolio has saved over 17 Olympic-size...
