Sydney Water has offered payment support to customers experiencing financial difficulties during the impacts of the COVID-19 pandemic. Sydney...
The Australian Energy Market Commission (AEMC) has published three milestone reports detailing its progress to deliver access reforms to...
The Independent Pricing and Regulatory Tribunal (IPART) has released a Draft Determination of prices proposing that Hunter Water invests...
Essential Services Commission of South Australia’s (ESCOSA) Draft Determination, released 4 March 2020, has proposed reduced drinking water and...
EnergyAustralia has allegedly failed to obtain explicit informed consent from its customers, resulting in penalties totalling $80,000. Australian Energy...
The Federal Government has introduced new rules that will prevent energy retailers from penalising customers who fail to meet...
Australian researchers have developed a platform to harness information from households to enable deep, real-time analysis and control of...
EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce...
Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting...
The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a...
EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy...
Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their...
SA Water has put forward its next four-year plan to the independent economic regulator. Our Plan outlines how the...
Smart metering technology has been introduced in Bannockburn, with residents among the first in Logan to have their water...
by Janine Young, Ombudsman, Energy and Water Ombudsman NSW Twenty-one years ago the corporatisation of the electricity sector led...
Momentum Energy has apologised for mistakes which led to some customers not receiving their concession payments and resulted in...
The South Australian Government has welcomed the Australian Energy Regulator’s (AER) draft determination on SA Power Networks charges, showing...
AGL has launched a new offer for owners of electric vehicles (EV), accelerating its move into the growing electric...
Under a new pricing proposal from energy infrastructure company, Jemena, gas distribution charges for NSW residential customers could be...
Ausgrid has announced it is reducing the network charge on customer’s electricity bills from 1 July 2019 to help...
The Victorian Government has announced that the next phase of rebates for solar panels, batteries and hot water systems...
Energy retailers in South East Queensland, New South Wales and South Australia will soon have to comply with a...
AGL has released details about a new residential battery program that will allow customers to reap rewards from their...
A new program from Powercor has saved more than 1000 Surf Coast and Bellarine Peninsula residents a combined total...
Queensland Urban Utilities has announced its component in the average residential water and sewerage bill—based on a water usage...
The 2019 federal election results are in, with Labor conceding defeat and the Liberal National Coalition forming a majority...
By Simon Vardy, Accenture’s strategy lead for utilities in Australia and New Zealand. With energy a front-page issue in...
Giving people access to technology that would otherwise be out of their reach can be a powerful tool for...
A total of 83 advanced prepayment meters have been installed across eleven Aboriginal communities in the Kimberley, Mid-West and...
The Labor Government’s climate change plan has been both welcomed and questioned, with some concerns raised about an affordable...
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‘Prioritising our people, customers and our communities’: Interflow’s approach to managing COVID-19 April 2, 2020
COVID-19 has evolved rapidly and there has been a major societal shift, which ha...
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Productive equipment protects pipelines and profits April 1, 2020
The consequences of striking an underground utility asset during excavation work...
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New hardware enabling adoption of IEC cybersecurity standards April 1, 2020
As more legacy industrial devices are being connected to the internet, understan...
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Fostering innovation for continuing industry improvement March 31, 2020
A company’s biggest assets are the people that work for it, bringing knowledge...
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The ‘digital’ utilities enterprise – surviving and thriving in today’s environment March 25, 2020
Technology is rapidly transforming many Australian and global industry sectors. ...
