The Federal Government has announced new legislative measures to hold energy companies to account for pricing misconduct are now...
Billing
AEMC devises new rules to support customers in remote areas
Kim Ho, , Billing, Company news, Electricity, News, Policy, Professional services, Retail, Smart Utilities, 0New rules devised by the Australian Energy Market Commission (AEMC) will better support customers living in remote and disaster-prone...
Lowest Q1 gas and electricity prices since 2015
Kim Ho, , Billing, Electricity, Gas, News, Professional services, Retail, Spotlight, 0The Australian Energy Regulator’s (AER) new quarterly report has found that prices across the National Electricity Market (NEM) for...
Sydney Water offers customers financial support
Kim Ho, , Billing, Company news, COVID-19, Disaster Management, News, Policy, Professional services, Retail, Water, 0Sydney Water has offered payment support to customers experiencing financial difficulties during the impacts of the COVID-19 pandemic. Sydney...
AEMC publishes updates on energy grid access reform
Kim Ho, , Billing, Electricity, Embedded networks, News, Powerlines, 0The Australian Energy Market Commission (AEMC) has published three milestone reports detailing its progress to deliver access reforms to...
Hunter Water to invest $663 million in infrastructure, technology and services
Charlotte Pordage, , Billing, Company news, Construction, News, Projects, Water, Water efficiency, 0The Independent Pricing and Regulatory Tribunal (IPART) has released a Draft Determination of prices proposing that Hunter Water invests...
ESCOSA proposes reduced revenues for SA Water
Charlotte Pordage, , Billing, News, Retail, Spotlight, Water, 0Essential Services Commission of South Australia’s (ESCOSA) Draft Determination, released 4 March 2020, has proposed reduced drinking water and...
EnergyAustralia incurs $80,000 in penalties
Charlotte Pordage, , Billing, Company news, Electricity, Policy, Retail, Water, 0EnergyAustralia has allegedly failed to obtain explicit informed consent from its customers, resulting in penalties totalling $80,000. Australian Energy...
Energy customers no longer victim to unfair bill penalties
Charlotte Pordage, , Billing, Electricity, Gas, News, Policy, Retail, 0The Federal Government has introduced new rules that will prevent energy retailers from penalising customers who fail to meet...
Leveraging big data to enable an intelligent grid
Charlotte Pordage, , Big Data, Billing, Communications, Cyber Security Content Hub, Digital and smart utilities, Electricity, Features, Software, 0Australian researchers have developed a platform to harness information from households to enable deep, real-time analysis and control of...
Households could save with demand response program
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Demand management, Digital and smart utilities, Disaster Management, Electricity, News, Retail, Sustainability, 0EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce...
Benchmarking report shows productivity increase
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Electricity, News, Policy, Retail, Sustainability, 0Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting...
NSW gas charges likely to fall
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Company news, Gas, News, Policy, Retail, 0The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a...
EnergyAustralia introduces new electricity plans
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Billing and CRM, Community engagement, Digital and smart utilities, Electricity, News, Policy, Retail, Smart Utilities, 0EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy...
New electricity strategy for NSW
Charlotte Pordage, , Asset management, Billing, Billing and CRM, Community engagement, Electricity, News, Policy, Projects, Spotlight, Sustainability, 0Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their...
SA Water puts four-year plan to regulator
Charlotte Pordage, , Asset management, Billing, Community engagement, Company news, News, Policy, Spotlight, Sustainability, Water, 0SA Water has put forward its next four-year plan to the independent economic regulator. Our Plan outlines how the...
Smart water meters for Logan residents
Charlotte Pordage, , Asset management, Billing, Community engagement, Digital and smart utilities, Leak detection, News, Smart meters, Spotlight, Sustainability, Water, Water efficiency, 0Smart metering technology has been introduced in Bannockburn, with residents among the first in Logan to have their water...
Energy and Water Ombudsman NSW: thoughts on our Annual Report
Charlotte Pordage, , Billing, Community engagement, Company news, Electricity, News, Retail, Water, 0by Janine Young, Ombudsman, Energy and Water Ombudsman NSW Twenty-one years ago the corporatisation of the electricity sector led...
Momentum Energy apologises for concession payment breaches
Charlotte Pordage, , Billing, Electricity, News, 0Momentum Energy has apologised for mistakes which led to some customers not receiving their concession payments and resulted in...
South Australians to save on energy
Charlotte Pordage, , Billing, Community engagement, Digital and smart utilities, Electricity, News, Retail, Sustainability, 0The South Australian Government has welcomed the Australian Energy Regulator’s (AER) draft determination on SA Power Networks charges, showing...
AGL launches new electric vehicle offer for customers
Journalist, , Billing, Digital and smart utilities, Electricity, News, Policy, Products, Projects, 0AGL has launched a new offer for owners of electric vehicles (EV), accelerating its move into the growing electric...
Proposed gas distribution price cuts for New South Wales customers
Journalist, , Billing, Gas, News, 0Under a new pricing proposal from energy infrastructure company, Jemena, gas distribution charges for NSW residential customers could be...
Ausgrid reduces network charge on customers electricity bills
Journalist, , Billing, Electricity, News, Policy, 0Ausgrid has announced it is reducing the network charge on customer’s electricity bills from 1 July 2019 to help...
Solar homes rolling out to even more Victorians
Journalist, , Battery storage, Billing, Electricity, News, Policy, Projects, Renewables, Solar, 0The Victorian Government has announced that the next phase of rebates for solar panels, batteries and hot water systems...
Energy retailers in South East Queensland, New South Wales and South Australia will soon have to comply with a...
Customers harness the power of solar with AGL Virtual Power Plant
Journalist, , Billing, Community engagement, Electricity, News, Renewables, Solar, Sustainability, 0AGL has released details about a new residential battery program that will allow customers to reap rewards from their...
Powercor program saves residents power and money
Journalist, , Battery storage, Billing, Electricity, Renewables, Solar, Sustainability, 0A new program from Powercor has saved more than 1000 Surf Coast and Bellarine Peninsula residents a combined total...
Queensland Urban Utilities releases pricing for 2019/20
Journalist, , Billing, Retail, Utility location, Wastewater treatment, Water, Water efficiency, Water treatment, 0Queensland Urban Utilities has announced its component in the average residential water and sewerage bill—based on a water usage...
What the 2019 election results mean for the utility industry
Journalist, , Billing, Construction, Digital and smart utilities, Electricity, Gas, News, Pipelines, Projects, Renewables, Solar, Spotlight, Sustainability, Wastewater treatment, Water, 0The 2019 federal election results are in, with Labor conceding defeat and the Liberal National Coalition forming a majority...
Creating new, connected consumer experiences in the Australian energy sector
Lauren Butler, , Billing, Digital and smart utilities, Electricity, Features, Retail, 0By Simon Vardy, Accenture’s strategy lead for utilities in Australia and New Zealand. With energy a front-page issue in...
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Community walkathon makes strides towards water equality January 12, 2021
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Events
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Australian Energy Week
February 15 - February 18 -
Smart Cities Summit 2021
February 16 @ 8:00 am - February 25 @ 5:00 pm -
Energy Networks 2021 Conference + Exhibition (EN2021)
March 3 - March 5 -
Digital Utilities Summit 2021
March 16 @ 8:00 am - March 24 @ 5:00 pm -
Critical Infrastructure Summit 2021
April 13 @ 8:00 am - April 22 @ 5:00 pm