By Ken Mathers, Senior Utilities Consultant, Hexagon's Safety, Infrastructure & Geospatial division Fibre optic networks are rapidly expanding. This change is being driven by digital transformation, upscaled competition and increasing demands for service reliability. While this expansion will serve the Asia Pacific telecom networks well, it is being stymied by network providers needing more real-time information and optimised connectivity. Traditionally, [...]
NBN Co has enhanced its Sky Muster Plus satellite services to provide more data for 108,000 households and businesses in regional and rural Australia. These upgrades aim to improve the quality of life for people living and working in regional, rural and remote areas of Australia by reducing data constraints associated with accessing fast and reliable broadband. For the first [...]
Ausconnex has launched a dark fibre service to telecommunications providers, data centre operators and other businesses based in Greater Western Sydney that need private, stable and high-speed communications connections. “Ausconnex dark fibre service delivers a ready-made and easy-to-use dedicated telecommunication and data transfer solution that's tailored to your immediate needs," Peter Hanley, General Manager at Ausconnex, said. “With fibre optic [...]
The energy and utility industries are experiencing a period of unprecedented transformation. The traditional one-way relationship between centralised, asset- intensive utilities and the consumer, has been turned on its head. We have entered a new energy paradigm where the emerging prosumer lies at the heart of a new decentralised and bidirectional energy system and an increasingly electrified economy. To thrive [...]
Yarra Valley Water is harnessing the power of technology to transform the customer experience and create seamless service. Glenn Wilson, General Manager, Services Futures, said the organisation was on an ongoing journey of transformation as part of its commitment to customer care. “Our award-winning Customer Experience Team has identified more than 100 unique task-based journeys to better understand what customers [...]
NBN Co has announced an emission reduction program Towards-Zero Carbon Ambition, membership of the global RE100 renewable energy initiative, and plans to purchase 100 per cent renewable electricity from December 2025. NBN Co’s emission reduction program is also part of its newly released second Sustainability Report. As part of the Towards-Zero Carbon Ambition, the company has an initial three-year roadmap, [...]
NBN Co has announced a new tranche of locations to be upgraded, allowing over 200,000 premises to be selected for upgrade and ultrafast broadband access. Details of Tranche 6 of the upgrade program came as the company posted strong financial results for the first quarter of the 2021-22 financial year. Minister for Communications, Urban Infrastructure, Cities and the Arts, the [...]
The energy and utility industries are experiencing a period of unprecedented transformation. The traditional one-way relationship between centralised, asset-intensive utilities and the consumer, has been turned on its head. We have entered a new energy paradigm where the emerging prosumer lies at the heart of a new decentralised and bidirectional energy system and an increasingly electrified economy. To thrive in [...]
Dial Before You Dig (DBYD) NextGen is live, with the upgraded referral service connecting workers with utility asset owners quickly and easily, supporting more accurate information for proposed digging sites. The DBYD NextGen is a joint initiative between delivery partners ESRI Australia and Deloitte Consulting, asset owner members and DBYD users. DBYD CEO, Stuart Burdack, said the benefits of DBYD [...]
Imagine a simple solution for fleet management which maximises efficiency, minimises cost and improves the security and safety of your vehicles and drivers. Would you like the solution customised to suit your unique needs? The answer is two10degrees’ award-winning Global Alerting Platform for Fleet solution, which equips clients with tools for emergency alerting, message routing, location tracking, scheduled reporting, dashboard [...]
Pivotel’s Inmarsat BGAN satellite service provides voice and data connectivity at speeds of up to 492kbps, wherever your operations take you. Whether you need to stay connected on the road, at a work site, or anywhere else, Pivotel has a satellite communication solution that will meet your requirements. Choose from terminals that can be carried in a backpack, installed in [...]
by Eliza Booth, Journalist The way we generate, use and store energy is changing. As the world moves towards more renewable energy options, and large traditional power generators are retiring, maintaining the balance between supply and demand at all times is crucial to preventing power outages. One way communities and utilities are addressing this issue is with virtual power plants [...]
AGL has launched AGL Mobile, offering customers more choice on their essential services products with the launch of a new range of mobile phone plans. AGL will offer mobile SIM plans, comprising data allowances, no lock-in contracts and discounts for customers who combine their mobile services with an AGL energy plan. AGL Chief Customer Officer, Christine Corbett, said AGL was [...]
Melbourne Water has launched a new Healthy Waterways Strategy interactive website, which includes the annual report card in a digital format for the first time. The website is an important and essential tool for the Healthy Waterways Strategy 2018-2028. It allows users to explore how the region’s catchments and waterways are faring against the targets of the strategy while also [...]
AGL has launched new broadband products, marking its expansion into a multi-product retailer operating across energy, data and telecommunications. AGL Chief Customer Officer, Christine Corbett, said AGL was offering three unlimited data plans costing between $75 and $95 per month prior to a $15 discount to customers who bundled them with energy plans. “For more than 180 years AGL has [...]
Digital technologies have created new opportunities for integrating advanced data and analytics into workflows, giving utility field crews the ability to stay connected, and capture, assess and share critical data while on the job. The harsh environments that these crews operate in are unfriendly to electronic equipment, highlighting the need for rugged mobility devices that can hold up in any [...]
Nbn co and CSIRO have signed a new agreement to combine expertise and resources to boost research and planning for Australia’s digital needs. With nbn co’s knowledge of broadband traffic patterns across its national network and CSIRO’s expert analysis and modelling capability, the two organisations will develop data insights to support the development of the future digital capability needs of [...]
By Rob Bryant and David Wagner Australia’s capital project industries are realising major efficiencies by eliminating disconnected siloed solutions and implementing a more holistic approach to connect all project data from the start of a project through its turnover and startup. In this article, we examine multiple factors to help us answer the question “Why has Australia adopted the connected [...]
Global leader in customer engagement Verint has released research findings which outline the top priorities among electric utility consumers that improve customer experience (CX), and reveal how providers are responding to COVID-19. Electric utility consumers who report having a great experience have a 133 per cent higher retention rate and are 142 per cent more likely to recommend their provider [...]
Jemena and Deloitte have teamed up in the development of a new cloud-based application on Amazon Web Services (AWS) that provides insights from its smart meter data to assist consumers with their energy decisions. Jemena delivers electricity to more than 360,000 residential and business customers across Melbourne’s north-west. By leveraging the cloud-based application, Jemena said it can better understand customer [...]
As most companies and industries in Australia are transitioning to a remote workforce and many more splitting working weeks between being on-site and remote, some industries are facing unique challenges because of social distancing measures. These challenges are likely to continue to occur well into the future, therefore making it important to act now and address challenges due to social [...]
TransGrid Telecommunications has become the first Australia/New Zealand carrier to achieve the Metro Ethernet Forum (MEF) 3.0 Carrier Ethernet (CE) certification. TransGrid said the MEF 3.0 CE demonstrates its conformance to rigorous specifications established by the industry’s defining authority for standardised network services. TransGrid’s Head of Telecommunications, Mr Glenn Wood, said, “This is a significant milestone for our customers. “Our [...]
TransGrid has successfully connected the Western Sydney International Airport site at Badgerys Creek to the Sydney West Substation, marking a major milestone for the project. TransGrid Telecommunications was contracted to deliver the critical telecommunications infrastructure. These works included stringing 20km of optical ground wire (OPGW) conductor from the Sydney West Substation to the airport site. This connection incorporates high-speed WaveLink [...]
nbn co is launching three new wholesale higher speed tiers, following research data revealing increasing demand from customers for higher speed residential broadband services. nbn co research showed that 23 per cent of its customers surveyed across Australia had upgraded to higher speed internet plans within the last 12 months, and a further 24 per cent of customers surveyed indicated [...]
Sydney Water has released a new tool to promote sustainable water usage, following new research on the city’s showering habits. The digital Water Wise Coach will help raise awareness in the Greater Sydney community about the importance of water conservation amidst drought conditions in New South Wales. Spending more time at home has brought about big changes to daily routines [...]
Non-network solutions are increasingly used to ensure reliability during peak demand events, requiring network distribution businesses to engage with customers to reduce load. By understanding consumer household decision-making and electricity use, CitiPower Powercor created insights to engage customers with messaging, solutions and tactics to maximise participation in peak demand events. CitiPower supplies power to a 157 kilometre square area across [...]
As many Australians continue to work from home due to the COVID-19 pandemic, upload demand on nbn's main wholesale access service has significantly increased. For the week from Monday 6 April to Sunday 12 April, peak upload throughput (the measure of data flowing through the NBN access network) during daytime business hours increased by 102 per cent to 1.01 terabits [...]
Critical infrastructure calls for critical equipment. Cybertec cellular modems are trusted by the Australian utilities sector for their reliability, rugged build and ease of use. The Cybertec 2255X is utilised and favoured by utility providers Australia-wide. Cybertec cellular modems have been deployed and trusted in the Australian utility sector for well over a decade. There is good reason for their [...]
NBN Co has announced new measures to meet increased demand as COVID-19 restrictions drive Australians online. The steps are aimed at supporting increased capacity and data demand for nbn satellite services in regional and remote Australia for the duration of the pandemic. Customers on standard nbn Sky Muster services will have their data download limits increased significantly, while for customers [...]
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