Retail

Water conducts and controls industrial processes in industries such as manufacturing and energy generation as well as in heating, ventilation...

As the impacts of climate change worsen and put Australia's energy future under the microscope, renewables are set to play...

Sydney Water’s Innovation Festival will be beginning in just over a week, on the 18-20 October, 2021. Nicola Nelson, Manager,...

Rewiring Australia, a new energy think tank, has released a report outlining how Australian households could dramatically reduce their energy...

Dial Before You Dig (DBYD) has finished its digital transformation, launching a brand new delivery platform called ‘DBYD NextGen referral...

Energy Networks Australia has announced the finalists for the 2021 Industry Innovation Award and the Consumer Engagement Award.  The 2021...

Water Services Association Australia (WSAA) has launched its customer support principle-based framework, designed to help water utilities access and improve...

Introducing the FILTEC UF 2/10D Membrane Skid – a pressurised ultrafiltration water treatment solution to help you make water safer...

An Australian-first open innovation program, titled GeneratER, has been launched by National Energy Resources Australia (NERA) to boost small and...

Aquarevo, Victoria’s most water-sustainable residential development, has achieved a 7-star energy efficiency breakthrough with the release of the final lots...

TransGrid has relaunched its commercial arm under the new name Lumea, to provide infrastructure services to renewable energy generators and...

Over the next two years, creating more employment pathways and providing a greater role in decision-making forums for people living...

GWMWater has enhanced customer experience with the launch of a Customer Portal – empowering customers with more information about their...

by Imogen Hartmann, Journalist, Utility magazine At the beginning of 2021, the Energy Security Board (ESB) handed down its 2020...

AGL has announced its intentions for a structural separation that will launch two leading energy businesses focused on executing distinct...

Aptumo, the cloud-based water customer billing solution powered by UK-based Echo Managed Services, has launched its Australian business with the...

All Victorians now have access to a fairer electricity deal with the Victorian Default Offer being set as the new...

by Imogen Hartmann, Journalist Empowered consumers and an increasing number of new retail electricity providers are loosening the market hold...

In October 2020, Yarra Valley Water won Customer Experience (CX) Team of the Year at the Ashton Media CX Awards....

Industry insights communicate debates on the reshaping of the utility sector, describing changes which will make the sector more different,...

What happens when product developers and customers get together to look at how household energy could be better? Easier, more...

The last few months have seen significant changes in the way we live, work and communicate due to COVID-19. Routines...

Melbourne utility City West Water has appointed its new General Manager of Customer Experience, marking a third high-profile addition to...

Viega is providing plumbers and gas fitters with the opportunity to reduce labour costs and improve installation time through its...

AGL Energy Limited (AGL) has appointed a new Non-Executive Director, effective 1 July 2020.  Mark Bloom has been appointed to...

The Final Determination of Sydney Water’s 2020-2024 Price Review has been released by the Independent Pricing and Regulatory Tribunal (IPART),...

The Federal Government has announced new legislative measures to hold energy companies to account for pricing misconduct are now enforceable....

New rules devised by the Australian Energy Market Commission (AEMC) will better support customers living in remote and disaster-prone locations....

The Australian Energy Regulator’s (AER) new quarterly report has found that prices across the National Electricity Market (NEM) for both...

Hunter Water is providing a better online experience for its customers with the launch of its new website. The new...