Retail

Sydney Water has offered payment support to customers experiencing financial difficulties during the impacts of the COVID-19 pandemic. Sydney Water...

By Janine Young, NSW Energy and Water Ombudsman In response to the Australian Energy Regulator (AER)’s recent Statement of Expectations...

The Australian Energy Market Commission (AEMC) has published three milestone reports detailing its progress to deliver access reforms to Australia’s...

The Independent Pricing and Regulatory Tribunal (IPART) has released a Draft Determination of prices proposing that Hunter Water invests in...

Essential Services Commission of South Australia’s (ESCOSA) Draft Determination, released 4 March 2020, has proposed reduced drinking water and sewerage...

EnergyAustralia has allegedly failed to obtain explicit informed consent from its customers, resulting in penalties totalling $80,000. Australian Energy Regulator...

The Federal Government has introduced new rules that will prevent energy retailers from penalising customers who fail to meet strict...

ERM Power has been ranked in first place for customer satisfaction for the ninth year running in the Utility Market...

Australian researchers have developed a platform to harness information from households to enable deep, real-time analysis and control of household...

In an effort to support those affected by the bushfires, AGL will provide thousands of volunteer firefighters with a $150...

EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce their...

Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting downward...

Shell Energy Australia, which has primarily focused on gas trading to date, has completed the acquisition of ERM Power Limited,...

City West Water has chosen to participate in programs that encourage energy users to voluntarily reduce their energy usage during...

The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a fall...

EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy simpler...

The Australian Energy Regulator (AER) has commenced Federal Court proceedings against EnergyAustralia for the alleged wrongful disconnection of eight electricity...

Telstra and Belong customers that upgraded to higher-speed NBN plans will be proactively contacted if they are not getting the...

Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their electricity...

The Economic Regulation Authority (ERA) has released its final decision for ATCO Gas Australia’s revised access arrangement for the mid-west...

SA Water has put forward its next four-year plan to the independent economic regulator. Our Plan outlines how the utility...

Smart metering technology has been introduced in Bannockburn, with residents among the first in Logan to have their water use...

by Janine Young, Ombudsman, Energy and Water Ombudsman NSW Twenty-one years ago the corporatisation of the electricity sector led to...

Momentum Energy has apologised for mistakes which led to some customers not receiving their concession payments and resulted in the...

October 2019 marks a significant milestone for the Australian energy industry. For the first time, Australians can gain unique insights...

The South Australian Government has welcomed the Australian Energy Regulator’s (AER) draft determination on SA Power Networks charges, showing additional...

The Australian Competition and Consumer Commission (ACCC) has found that access to affordable, reliable and sustainable energy is improving, according...

AGL has launched a new offer for owners of electric vehicles (EV), accelerating its move into the growing electric vehicle...

The Australian Competition and Consumer Commission (ACCC) has released its seventh Gas Inquiry Report, highlighting that although the east coast...

These utility heavyweights are all presenting at the SAUG National Summit in Sydney on 26-27 August 2019; sharing their experience...