Retail

While competition in the retail energy sector continues to evolve, energy retailers are faced with the challenge of restoring consumer...

A new report released by Energy Networks Australia has highlighted how Australia's incentive-based energy regulation schemes are delivering more than...

For the Griffith University researchers examining the benefits of digital water meters, their work became personal when one of them...

Under a new pricing proposal from energy infrastructure company, Jemena, gas distribution charges for NSW residential customers could be slashed...

Ausgrid has announced it is reducing the network charge on customer’s electricity bills from 1 July 2019 to help households...

The Victorian Government has announced that the next phase of rebates for solar panels, batteries and hot water systems will...

Energy retailers in South East Queensland, New South Wales and South Australia will soon have to comply with a new...

AGL has released details about a new residential battery program that will allow customers to reap rewards from their solar...

A new program from Powercor has saved more than 1000 Surf Coast and Bellarine Peninsula residents a combined total of...

Queensland Urban Utilities has announced its component in the average residential water and sewerage bill—based on a water usage of...

The 2019 federal election results are in, with Labor conceding defeat and the Liberal National Coalition forming a majority government....

Why asset-intensive sectors have been slow to upgrade enterprise capability and how they will benefit. by Brian Devlin, Industry Director, TechnologyOne...

By Simon Vardy, Accenture’s strategy lead for utilities in Australia and New Zealand. With energy a front-page issue in Australia...

Giving people access to technology that would otherwise be out of their reach can be a powerful tool for change....

Sydney Water’s Customer Hub has taken out a Global Water Award for 2019 Smart Water Project of the Year, following...

A total of 83 advanced prepayment meters have been installed across eleven Aboriginal communities in the Kimberley, Mid-West and Goldfields...

The Labor Government’s climate change plan has been both welcomed and questioned, with some concerns raised about an affordable transition...

Online retailer, Catch Group, has expanded its services with the announcement of an Australian energy group called Catch Energy, which...

The release of the Australian Energy Regulator’s (AER) Customer Hardship Policy Guideline on 29 March has been welcomed by the...

A recent Deloitte Insights report examining the landscape and hurdles to innovation for the energy sector revealed that retail providers...

EnergyAustralia will give a 15 per cent discount on electricity and gas usage to eligible concession-card customers on default or...

The Australian Energy Council has shared concerns over new rules aimed at protecting Victorian consumers, which it says fails to...

AGL electricity customers will now receive an automatic discount on bills for standing offer customers. The initiative ensures all electricity...

Jemena has announced that its electricity network costs will remain flat for all its Victorian customers in 2019 after a...

The National Irrigator’s Council (NIC), on behalf of the Agricultural Industries Energy Taskforce, has released an independent report indicating that...

A major package of measures was announced by the Federal Government on 23 October 2018 with the aim to reduce...

It’s the question that’s been plaguing electricity retailers for many years now — “How do we reduce customer churn?” For...

If the average utility customer spends only eight minutes per year thinking about energy or water, then it is incumbent...

The average Australian’s experience of utilities, in recent years, has been marred by rising bills, fraught with politics, and slow...

Energy Networks Australia is calling for an increase in the notice period companies are required to provide the market when...