The last few months have seen significant changes in the way we live, work and communicate due to COVID-19. Routines have been disrupted and for many companies, business as usual has disappeared. While some of the country is starting to experience an easing of restrictions, cities such as Melbourne are still facing strict lockdowns. At the beginning of the COVID-19 […]
Melbourne utility City West Water has appointed its new General Manager of Customer Experience, marking a third high-profile addition to its executive team in 2020. Rohan Charrett will assume the new position on 3 August 2020. His appointment follows an extensive recruitment search. Mr Charrett has had an extensive career in both the telecommunication and utilities sectors holding a variety […]
Viega is providing plumbers and gas fitters with the opportunity to reduce labour costs and improve installation time through its pressfit range. Buy the best pressfit range at the best price with Viega’s cash back offer Quicker, safer, easier and more economical – it’s no wonder Australian plumbers and gas fitters rely on Viega to get the job right the […]
AGL Energy Limited (AGL) has appointed a new Non-Executive Director, effective 1 July 2020. Mark Bloom has been appointed to the position and will stand for election at the 2020 Annual General Meeting. Mr Bloom has over 35 years’ experience as a Finance Executive. Mr Bloom was CFO at ASX-listed Scentre Group Limited from its formation in July 2014, until […]
The Final Determination of Sydney Water’s 2020-2024 Price Review has been released by the Independent Pricing and Regulatory Tribunal (IPART), outlining new pricing and a recommended total expenditure allowance of $10.1 billion. The new set pricing, which will include water, wastewater, stormwater and ancillary prices, indicates average household bills will fall by $80 a year or around 7 per cent […]
The Federal Government has announced new legislative measures to hold energy companies to account for pricing misconduct are now enforceable. The ‘big stick’ legislation came into effect on 10 June 2020, six months after royal assent. It will ensure reductions in wholesale costs are passed onto customers, while penalties will apply for anti-competitive behaviour or moves to manipulate electricity prices. […]
New rules devised by the Australian Energy Market Commission (AEMC) will better support customers living in remote and disaster-prone locations. Under the new rules, eligible customers may access off-grid energy from their electricity network without losing their consumer protections, retail deals or reliability. Homes and businesses in bushfire, cyclone or flood-prone areas and weak parts of the grid also benefit […]
The Australian Energy Regulator’s (AER) new quarterly report has found that prices across the National Electricity Market (NEM) for both electricity and gas have fallen to their lowest levels in half a decade. The report found that for the first time since 2015, first quarter wholesale electricity prices remained below $110 per megawatt hour (MWh) across all regions. Individually, wholesale […]
Hunter Water is providing a better online experience for its customers with the launch of its new website. The new website comes at a time when Hunter Water’s customers need improved online services and access to information. “In response to the COVID-19 pandemic, we recently decided to close our face-to-face customer service counters at Newcastle, Lake Macquarie and Maitland to […]
Sydney Water has offered payment support to customers experiencing financial difficulties during the impacts of the COVID-19 pandemic. Sydney Water Managing Director, Roch Cheroux, said the programs were designed to help assist households having difficulty paying their bills amidst a period of economic uncertainty. “A number of options are available to our customers that allow for flexibility and hopefully will […]
By Janine Young, NSW Energy and Water Ombudsman In response to the Australian Energy Regulator (AER)’s recent Statement of Expectations for energy providers, Janine Young argues that COVID-19 could be the circuit breaker and the stimulus for making a long-term, sustainable shift to energy affordability. COVID-19 has amplified an existing and worrying issue for many Australians – energy affordability. Now […]
The Australian Energy Market Commission (AEMC) has published three milestone reports detailing its progress to deliver access reforms to Australia’s energy grid. The reforms fall under the Coordination of Generation and Transmission Investment (COGATI) review. Reforming the way generators access the grid remains critical to the future of the National Electricity Market (NEM) and represents the cheapest, fastest and fairest […]
The Independent Pricing and Regulatory Tribunal (IPART) has released a Draft Determination of prices proposing that Hunter Water invests in the region’s water and wastewater infrastructure, as well as giving customers more control over their water bills. The Draft Determination proposes that Hunter Water will invest $663 million on new and upgraded infrastructure, technology and services over the next four […]
Essential Services Commission of South Australia’s (ESCOSA) Draft Determination, released 4 March 2020, has proposed reduced drinking water and sewerage revenues for SA Water while maintaining its existing service and safety levels for households and businesses, lowering bills for South Australians. The Draft Determination, proposes an 18 per cent ($547 million) reduction in drinking water revenue and a 13 per […]
EnergyAustralia has allegedly failed to obtain explicit informed consent from its customers, resulting in penalties totalling $80,000. Australian Energy Regulator (AER) Chair, Clare Savage, said that robust enforcement of the law is vital for building consumer trust that businesses are doing the right thing and that the explicit informed consent (EIC) obligations under the Retail Law are clear. “Energy providers […]
The Federal Government has introduced new rules that will prevent energy retailers from penalising customers who fail to meet strict payment deadlines on gas and electricity bills when they sign up to discount offers after 1 July 2020. Minister for Energy and Emissions Reduction, Angus Taylor, submitted the rule change request to the Australian Energy Market Commission (AEMC) in February […]
ERM Power has been ranked in first place for customer satisfaction for the ninth year running in the Utility Market Intelligence (UMI) Survey, beating the next best performer by 21 points. The UMI survey is undertaken each year by independent research company NTF Group and surveys large customers of major electricity retailers. The survey revealed a 94 per cent satisfaction […]
In an effort to support those affected by the bushfires, AGL will provide thousands of volunteer firefighters with a $150 credit per customer on their electricity or gas bills. AGL Customer Advocate, David Bland, said registered volunteer firefighters should provide their volunteer ID numbers to AGL customer service staff and the bill relief would be applied to the next bill. […]
EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce their energy usage to help reduce strain on the electricity grid. Through the Energy Saving Rewards program, EnergyAustralia customers living in Coolaroo, Essendon, Footscray, Somerton, Yarraville and surrounding suburbs could receive up to $100 of bill credits over the 2019-2020 summer […]
Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting downward pressure on prices for consumers. The Australian Energy Regulator’s (AER) 2018 Annual Benchmarking Report found that electricity distribution productivity increased by 1 per cent in 2018, largely due to reductions in operating expenditure. Productivity growth in the electricity distribution industry […]
Shell Energy Australia, which has primarily focused on gas trading to date, has completed the acquisition of ERM Power Limited, one of Australia’s leading commercial and industrial electricity retailers. Greg Joiner, Vice President of Shell Energy in Australia, will take on the role of Chief Executive Officer of ERM. In the future, the two businesses will be integrated and ERM […]
City West Water has chosen to participate in programs that encourage energy users to voluntarily reduce their energy usage during times of extreme demand. The Australian Energy Market Operator’s Demand Response programs ask energy users to voluntarily reduce their power consumption when demand for electricity surges, for example due to extreme weather. Upon request, City West Water will temporarily reduce […]
The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a fall in gas distribution charges in the greater Sydney, Hunter Valley, Illawarra and other regional areas. AER Chair, Clare Savage, said that ensuring customers pay no more than necessary for safe and reliable gas services is the cornerstone of AER revenue […]
EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy simpler and fairer. Inspired by mobile phone plans, EnergyAustralia is launching two subscription plans, Easy Plan and Easy Plan Plus which are available to new and existing customers. The plans mark a step away from traditional rate-based plans where customers are […]
The Australian Energy Regulator (AER) has commenced Federal Court proceedings against EnergyAustralia for the alleged wrongful disconnection of eight electricity customers experiencing financial distress. The AER also alleges that EnergyAustralia failed to maintain and implement its hardship policy and did not offer or apply payment plans to the customers. Retailers are required to provide protections to customers in financial difficulty […]
Telstra and Belong customers that upgraded to higher-speed NBN plans will be proactively contacted if they are not getting the maximum speed available under the plan. Under a November 2017 court-enforceable undertaking, Telstra was required to check customers’ broadband speeds if they were connected to the NBN via FTTN or FTTB technology. If a customer’s connection wasn’t able to get […]
Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their electricity bills and the state will have one of the highest reliability targets in the world. New South Wales Energy Minister, Matt Kean, said the strategy will ensure reliable and affordable electricity supply for the people of New South Wales, particularly […]
The Economic Regulation Authority (ERA) has released its final decision for ATCO Gas Australia’s revised access arrangement for the mid-west and south-west gas distribution systems. ATCO owns and operates the gas distribution systems, which service around 750,000 residential, commercial and industrial customers in Geraldton, Bunbury, Busselton, Harvey, Pinjarra, Brunswick Junction, Capel, Mandurah and the Perth greater metropolitan area. Under the […]
SA Water has put forward its next four-year plan to the independent economic regulator. Our Plan outlines how the utility will deliver reliable water and sewerage essentials, and implement new initiatives to benefit customers. The Essential Services Commission of South Australia (ESCOSA) has already begun public consultation as part of its process to review the 2020-24 plan to ensure it […]
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