City West Water has developed an interactive map which allows customers to report faults and outages, as well as restored services.
“Our customers told us they wanted easy access to our information and services. We’re excited to let you know that our Outage Map is now live, so customers can quickly and easily see faults and outages across our service area online,” Fran Duiker, General Manager Customers and Community, said.
The Outage Map is an accessible way to understand where water or sewer services are disrupted and when services are restored. It is also part of City West Water’s greater plan to enhance its digital services for customers.
Reported faults and outages appear on the map as red dots. Green dots represent service faults which have recently been restored.
“To be able to see faults and outages on a map makes it really easy to spot where City West Water is working to fix an issue or improve service. It puts customers first, so that you can immediately see where we’re working or if you need to report a problem,” Ms Duiker said.
“It can also reduce the need for customers to call and report a fault, because they can see if it’s already been reported and how we’re responding to it.”
Lauren Butler is the assistant editor for Utility Magazine. She’s based in Melbourne, Australia.