Programmed has a strong network of partners, who we rely on daily to assist us in servicing the many communities we serve for our customers. These partnerships were called into action when a water main burst in the middle of peak hour traffic, affecting three lanes and tram lines, shutting down two of the busiest city blocks in Melbourne.

Together with City West Water as the affected network, Programmed coordinated the rectification work, which encompassed many various stakeholders across council, transport and emergency services, all with high media interest.

Due to the strong relationship with City West Water, built up over a 15-year partnership, Programmed worked in tandem with our customer to represent the various stakeholders and resolve the issue, which required a controlled sequence isolation of eight major valves so repair crews could rectify the major pipe burst.

The crews were appropriately briefed by Programmed and City West Water to ensure they were adequately and safely set up for their shift, with multiple partners from other stakeholders intimately involved with the repair works.

The collective experience of the repair teams was evident in their operational readiness and agility to adapt to any eventuality, which proved to the immediate community the commitment to quickly resolve the issue.

The burst main and controlled isolations were able to be repaired and released in record time, resulting in the deadline being met and city life returning to normal.

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