Aurora Energy has launched aurora+, a new digital product that gives customers visibility of their daily energy usage to help them control their energy consumption and save money.

The technology is among the first of its kind in Australia. It utilises advanced meters to give customers an overview of their daily energy usage in dollar terms, allowing them to manage costs via an app that is accessible on mobile, laptop and tablet devices – allowing customers to access their account from anywhere when it suits them.

aurora+ allows users to see peak and off-peak tariffs so that they can align their energy usage with the lower rate. It also allows customers the flexibility to view and top-up their accounts, potentially removing the need for quarterly bills.

The launch of aurora+ reflects the Tasmanian Government’s goal of keeping downward pressure on the cost of living for Tasmanians.

It has a target to provide the lowest regulated power prices in the nation by 2022 and it said it is pleased that Aurora Energy is developing innovative products to help achieve this goal.

Aurora Energy Chief Product and Customer Officer, Andrew Crozier, said aurora+ was available to any Tasmanian who would like to better understand their energy costs and be able to conveniently manage them via an app.

“The product uses a peak and off-peak tariff so you get the benefits of using your power during the cheaper, off-peak times,” Mr Crozier said.

“We’re putting the power in customers’ hands. Making some small changes on when they use power at home could save customers big.”

Customers on the new digital product encouraged others to give it a try.

Sandra from Rokeby loves the visibility the app provides and its ease of use. She has been utilising the off-peak times and said she feels it is very economical and costs her less than her old product.

Scott from Glenorchy said he appreciates being able to check his usage and adjust payments accordingly.

Mr Crozier said customers had told Aurora Energy they wanted a choice of products which helped them to make the most of energy in a way that gives them greater convenience and control.

“aurora+ is an example of how we continue to listen to our customers and we’re excited about designing more innovative products and services to meet their needs,” Mr Crozier said.

Charlotte Pordage is Editor of Utility magazine, a position she has held since November 2018. She joined the team as an Associate Editor in October 2017, after sharpening her writing and editing skills across a range of print and digital publications. Charlotte graduated from Royal Holloway, University of London, in 2011 with joint honours in English and Latin. When she's not putting together Australia's only dedicated utility magazine, she can usually be found riding her horse or curled up with a good book.

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