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EnergyAustralia will aid communities and customers affected by bushfires through a package of measures aimed to provide immediate relief and support the rebuilding process, including a contribution of $125,000.

EnergyAustralia has put energy bills on hold for customers who have been directly impacted by the fires. This is done automatically and customers do not need to apply.

For customers who have lost their homes or small businesses, EnergyAustralia will waive any monies owing on accounts. A dedicated team is providing assistance to customers who have lost their homes or have been evacuated.

To support communities impacted by bushfires EnergyAustralia has also committed to the following measures:

– EnergyAustralia customers who are volunteer firefighters will receive a $150 credit on either their gas or electricity account
– Donation of $100,000 to emergency support agencies and charities in the heavily impacted East Gippsland and Lithgow regions — areas where EnergyAustralia has a strong community presence through its power – stations
– Donation of $25,000 to its charity partner, Foodbank Victoria, to help get supplies of food, water and other necessities to impacted regions
– Offering energy re-connections free of charge when customers who have lost their homes move into a new residence
– Matching funds donated by staff to bushfire relief efforts, dollar for dollar. EnergyAustralia parent company CLP will also match these staff donations
– Expanded volunteering opportunities for employees so they can contribute to immediate relief efforts and, when the time is right, help to rebuild communities impacted by bushfires
– Doubled the number of days of paid leave for emergency response volunteers, including firefighters. EnergyAustralia employees will now have access to 20 days of paid leave in any year to assist in emergency situations

EnergyAustralia said it will continue to monitor events and engage with relevant agencies and local community organisations on how it can best help.

Charlotte Pordage is Editor of Utility magazine, a position she has held since November 2018. She joined the team as an Associate Editor in October 2017, after sharpening her writing and editing skills across a range of print and digital publications. Charlotte graduated from Royal Holloway, University of London, in 2011 with joint honours in English and Latin. When she's not putting together Australia's only dedicated utility magazine, she can usually be found riding her horse or curled up with a good book.

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