Gentrack, a next gen solution provider for utilities, has partnered with Tas Gas Retail (TGR) to deliver a technology transformation and move its core billing and operations systems into the cloud.

This transformation will enable a wide range of business benefits that will support TGR’s future growth ambitions.

General Manager from Tas Gas Retail, Sarah Thurstans, said, “Gentrack has been a trusted partner of Tas Gas for over 15 years, and it was clear that its expertise in billing and core operations technology would support TGR’s transformation and innovation that will help us achieve our growth targets for the future.

“Our growth ambitions need a partner that can help us deliver excellent customer service, reduce risk, and enable innovation at pace, and Gentrack is clearly the company to help us towards that future.”

TGR prides itself on customer service and by moving back-end systems to a cloud-based, agile system on Amazon Web Services (AWS). TGR will be able to dramatically improve this key metric by reducing response times from days to minutes, as well as gaining powerful data insights and facilitating more targeted sales and marketing campaigns.

TGR entered the natural gas market after the introduction of Full Retail Competition in 2003. The company supplies natural gas to over 10,000 customers across Tasmania and regional Victoria. With approximately 65 per cent of residential and commercial market share, they are the largest gas retailer in Tasmania.

Underpinned by next gen technology and a wealth of utilities experience, the Gentrack team worked with TGR and its system integrator in the delivery of TGR’s digital customer engagement platform.

Continuous Improvement and development will deliver rapid innovation and support sustainable energy transition through a rapid release cycle. This will speed up time to market for new products and services, enabling support for future growth aspirations across a range of utility services.

General Manager of Gentrack Australia, Mark Humphreys, said, ‘We are delighted to have been able to support Tas Gas Retail with its future growth ambitions. We share a common purpose in helping lead Australia’s transition to a cleaner energy future.

“We are proud to support the role TGR is playing in developing new technologies, such as green hydrogen, to deliver a more sustainable energy era.”

About Tas Gas

Tas Gas Holdings is Tasmania’s leading natural gas company with expertise in gas transmission, distribution, transportation and retailing.

With offices in Launceston and Hobart, and operations that span Tasmania and regional Victoria, Tas Gas is driven by its customers’ current and future needs, with a clear vision to support Australia’s transition to a cleaner energy future.

As part of its future energy pathway, Tas Gas is exploring the possibilities that exist with hydrogen and other green gases. The company wants to work together with its communities so that it can continue to provide safe, reliable and continuous fuel for its customers.

Tas Gas is the parent company for Tas Gas Retail, Tas Gas Networks (TGN), Gas Pipeline Victoria (GPV), Regional Energy Victoria (REV) and Gas Networks Victoria (GNV). Tas Gas is owned by Infrastructure Capital Group (ICG).

About Gentrack

Gentrack designs, builds, and delivers the high-performing, cloud-first billing and customer experience solutions found at the heart of leading utilities and airports around the world.

The company’s customers lead in some of the most deregulated and innovative markets in the world; pioneering innovation, driving effective transformation in the management and delivery of two of the planet’s most precious resources; energy and water.

This sponsored editorial is brought to you by Gentrack. For more information, visit

©2024 Utility Magazine. All rights reserved


We're not around right now. But you can send us an email and we'll get back to you, asap.


Log in with your credentials

Forgot your details?