Helping to drive the company ethos

Underground Network Services is able to provide a high standard of service as the company has invested in a large fleet of trucks and equipment, giving it the resources it needs to face almost any challenge and get the job done, whilst exceeding customers’ expectations, and Vermeer play a vital r ole in this.

“Our business prides itself on reliability and consistency in a high risk and often reactive environment. The Vermeer equipment we have invested in supports our company to deliver on this ethos to our clients and, as a result, fits with our core values as a company,” Shaun Harwood said.

“Our management and support team have over 30 years’ experience in the HDD industry, which gives us the ability to select the most suitable equipment for each project day in and day out.”

Investing in the right equipment

Mr Harwood said there were a number of reasons the company decided to purchase Vermeer equipment.

“The industry reputation that Vermeer Australia holds and the past experience our team has had with them, gave us confidence to purchase Vermeer equipment,” Mr Harwood said.

“Vermeer has a history of constant improvement and this has led to equipment that has a reputation of getting the job done across a wide variety of conditions. This is important to UNS.

“Our sales team worked closely with Vermeer’s product specialists throughout the buying process. The industry knowledge of the Vermeer team gave us the tools we needed to select the right equipment to meet our needs.”

UNS has a large fleet of Vermeer equipment on hand including three HDD machines (D20x22II, D36X50 and D36X50DR), two vacuum excavators (VSK70-800HD and VSK100-1600HDXT), and two mixing systems (MX-125 and MX-240).

These machines are used on a variety of projects such as connecting customers to the telecommunications network, and working on projects for the Department of Education to install power and communications at local and remote schools. UNS is also an accredited Multi-technology Integrated Master Agreement (MIMA) and Hybrid Fibre Coaxial (HFC) delivery partner for the NBN.

“Our three HDD rigs are currently working primarily on the NBN rollout in New South Wales and Queensland, helping to connect every residential home and business across Australia to high-speed broadband.”

Building a strong relationship

Mr Harwood said having strong relationships with the company’s suppliers is important to maintain a positive reputation in the industry.

“Our reputation is everything to us, to both secure new work and build strong relationships with our existing clients. We have grown to be the largest contractor of our type in our locality on this basis. This would not have been possible without strong support from all of our suppliers who, through open communication, can and will go the extra mile to support us. We consider Vermeer to be one of those relationships,” Mr Harwood said.

“We have built a strong relationship with the local Vermeer team and this gives us the confidence that we will get immediate support when we need it.” 

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