Utilities need to have a deep understanding of the communities they service and their needs in order to project them – and this same customised approach goes a long way for their suppliers, too.
In order to face unexpected challenges, organisations need to be able to adapt. VEGA Australia Managing Director, John Leadbetter, said that there is no one instrument that does it all.
Mr Leadbetter has been in the industry for more than 40 years, and firmly believes that companies should have access to a range of different technologies in order to confront a variety of potential applications and locations.
VEGA Australia has provided instrumentation and measurement technology to businesses in Australia and internationally since 1984. Mr Leadbetter said that a global clientele demands a scalable product range.
“We’re dealing with a number of industries globally, and there are a variety of applications our solutions have to suit,” Mr Leadbetter said.
“There’s no one solution to do everything, so you have different technologies to suit the variety of needs.”
Right now, many within the industry are under increased time and financial constraints. For Mr Leadbetter, this means no two customers are ever in the same boat – which is why a blanket approach doesn’t work.
“What we strive to do is make sure we solve the customer’s problem, whatever that may be, so that the next time they have a problem, they come back to us.”
The VEGA experience
In order to streamline its systems and free up personnel, a water company in the US made the decision to automate its processes through the installation of pressure sensors across its network.
The company’s search for a new instrument supplier led it to the process measurement experts at VEGA.
Once contacted, VEGA’s team toured the utility’s facilities over a number of days and met the people involved in their instrumentation and automation decisions to better understand the company’s needs.
From there, VEGA provided trial units that were tested across multiple applications in the utility’s processes, allowing the team to see first-hand what sets VEGA pressure instrumentation apart.
The water company was impressed by the precision and reliability of the measurements, as well as how easy the sensors were to set up and configure. Some of VEGA’s devices even offered features like Bluetooth connectivity that allowed operators to wirelessly monitor, set up, and adjust them through the VEGA Tools app.
After exploring VEGA’s solutions, the water company decided that it had found the instrumentation partner it was looking for. VEGA worked closely with the utility to not only install and commission sensors across its entire system, but also to train operators on how best to utilise the sensors to reach process automation goals.
VEGA’s mix of precise, reliable instruments and commitment to customer support means that the needs of its customers are always met or exceeded.
“If we come across an application we have no first-hand experience with, we ask our international partners.
“Somewhere in the world, someone may have already used it and can give us a reference,” Mr Leadbetter said.
“And we can then pass it on to the customer. If you go the extra yard, you get another happy customer.”
For more information, visit vega.com.
Featured image: VEGA works closely with customers to meet their specific needs. Image: VEGA.
