Hunter Water is providing a better online experience for its customers with the launch of its new website.

The new website comes at a time when Hunter Water’s customers need improved online services and access to information.

“In response to the COVID-19 pandemic, we recently decided to close our face-to-face customer service counters at Newcastle, Lake Macquarie and Maitland to ensure the health and safety of our people and our community,” Executive Manager Customer Strategy and Retail, Victor Prasad, said.

“Now more than ever, our customers are relying on us to deliver great online services so they can continue doing business with us easily and efficiently.

“I’m really pleased to announce the delivery of our new website. Its clean design, streamlined content, use of smart form technology and intuitive search capability will help create a more seamless and user-friendly experience.

“We’ve also built dedicated information and resource areas for our development and plumbing customers to ensure ease when doing business with us, and we’re focused on transitioning more application processes online.

“We’ll continue to listen to our customers by using their insights to provide more online services in the future and we’ll progressively be making changes to deliver even better outcomes.”

Customers can visit the new website at to experience the new online features and services on offer.

Charlotte Pordage is Editor of Utility magazine, a position she has held since November 2018. She joined the team as an Associate Editor in October 2017, after sharpening her writing and editing skills across a range of print and digital publications. Charlotte graduated from Royal Holloway, University of London, in 2011 with joint honours in English and Latin. When she's not putting together Australia's only dedicated utility magazine, she can usually be found riding her horse or curled up with a good book.

©2022 Utility Magazine. All rights reserved


We're not around right now. But you can send us an email and we'll get back to you, asap.


Log in with your credentials

Forgot your details?