Over a recent holiday period, as families across Australia were enjoying seasonal festivities, TRILITY employees were at work managing a raft of issues across the nation: raw water quality challenges in the River Murray; assessing the effects of an earthquake in the Sydney region; monitoring extreme temperatures in several locations across the country; and preparing for the onset of severe wet weather in regional Queensland, and intense tropical lightning strikes in
Far North Queensland.

For TRILITY Group Managing Director Francois Gouws this sort of commitment symbolises the dedication each of his employees has to getting the job done whatever the circumstances and time of day.

“Throughout these events TRILITY operational teams worked extended hours, and showed high levels of flexibility and commitment in order to meet our obligations to our client and their customers,” Gouws says.

Moreover, TRILITY employees worked through these challenges encountering and managing potential safety risks such as lone working, working remotely, driving in adverse weather, and fatigue. Gouws adds that all of the work was completed safely and without incident.

“This reinforces the importance of teamwork across our business,” he says.

“The collaboration between the teams on the ground and the various TRILITY departments, such as IT, Corporate Services, and Asset Management, underscore how we work together as one team and sacrifice family commitments to take on daily challenges, no matter what time of the day or night and every day of the year.”

This requires a commitment to 24 hours a day, seven days a week service, irrespective of the weather conditions or time of the year. TRILITY’s operational sites must operate around the clock to ensure that essential services are provided to communities. This commitment also requires employees to contend with significant weather events and ensure the assets are protected.

Behind this commitment is the machinery of a business with around 300 employees operating from offices in Adelaide, Melbourne, Brisbane, and Perth, as well as regional locations in most states.

TRILITY’s footprint spans locations that change with Australia and New Zealand’s highly variable climate and topography; from the plains of Queensland’s Northern Peninsula or alongside that state’s pristine golden beaches; deep into South Australia’s harsh inland, or operating a community wastewater scheme nestled between the Pacific Coast and rolling farmland of Mangawhai, New Zealand; to supplying water piped across thousands of kilometres into the goldfields region of Western Australia.

The distinctive TRILITY branding can be found in numerous locations across regional Australia, where the supply of water and treatment of wastewater is just as critical to industry, agriculture, and communities as it is to customers in parts of metropolitan Sydney, South East Queensland, or Melbourne’s burgeoning north-east.

The company has established a national portfolio of assets that delivers for customers and clients: from local and international corporate clients to every level of government; in locations across metropolitan and regional Australia; and at every step in the water infrastructure life cycle, from design and construct, to operations and maintenance of conveyance, treatment, reuse, and biosolids infrastructure.

A distinguishing feature of the TRILITY story is its commitment to working hand-in-hand with industry, drawing on its depth of knowledge to innovate and create opportunities for companies built on new ways to utilise water and protect a precious resource.

One of these areas is the transformation of aging water assets. Another is leading water recycling initiatives for beneficial purposes such as agriculture. This is resulting in new opportunities for farmers and industry, job creation and stronger regional economies.

“Entire regions can be transformed by innovative water solutions,” Gouws says “More water means more opportunity for high-tech farming and higher-value crops, and greater capacity for Australian farms to capitalise on the rising Asian demand for Australian produce.”

Greater use of recycled water in farming also has environmental benefits through a reduced discharge to
the environment.

This commitment to excellence and reducing impact on the environment has enabled the company to win numerous innovation awards for work on design and operational excellence. This has elevated the company in the water sector for its innovative thinking and approach to developing water infrastructure of the highest quality.

“Hydramet is one of the jewels in our offering,” Gouws says. This market-leading, specialised water treatment solutions company is another prime example of TRILITY’s resourceful and diversified offering.

Hydramet maintains 700 disinfection facilities across Australia, many of them in very remote locations. The company’s expertise also encompasses a wider range of water treatment technologies including reverse osmosis, electrochlorination, filtration and electrodialysis reversal. Hydramet’s dynamic team continues to develop innovative and proprietary products to provide bespoke water treatment solutions for a diversified range of clients.  

Gouws says the company’s business model is nimble and adaptable. “The water industry is constantly evolving due to changing community and industry needs, and climate change.  

“TRILITY is at the forefront of this ever-changing environment, and is making an important contribution to the future of Australia’s precious water infrastructure.

“Our clients are planning for the community’s future demands and expect reliable, sustainable, and efficient water, wastewater, and reuse water solutions delivered
across networks.

“Our assets under ownership or management may sit in every state and territory but the core of TRILITY
is our people.

“We deploy and commit employees to deliver the best possible service to our clients or customers, and the value we provide is built on the skills and dedication of every employee selected for the task.”

Critically, the achievements and challenges TRILITY teams encounter and overcome are communicated to all of the company’s teams so each employee can draw on this experience and ensure the knowledge is deployed to other sites, providing solutions for customers and a bank of intelligence that ensures TRILITY and its people are in high demand across the utilities sector.

“We operate as one team always, wherever our people are located across Australia or New Zealand,” Gouws says. “We have invested heavily in staff and systems, and a core part of my role is to maintain and enhance the exceptional culture that exists within TRILITY today.

“This is fundamental to the way TRILITY has grown over the years and how it will continue to evolve
into the future.”

TRILITY Group is built around four main business units:

Operations and Maintenance: comprises employees operating and maintaining plants around the clock

Asset Ownership: responsible for the financial and administrative aspects of the business

Design and Construction: comprises a team of highly skilled engineers, construction and project managers that handle upgrading and construction of infrastructure at all of TRILITY’s facilities

Hydramet: the group’s first acquisition, which delivers gas chlorination and chemical dosing system design, development, manufacture, installation and service

The TRILITY network

TRILITY manages the largest private utility irrigation networks in regional Victoria and South Australia.  It delivers a range of complex services in these states, as well as Queensland, Western Australia, and New South Wales, that includes:

  • 24 water treatment and desalination plants
  • 15 wastewater treatment and reuse plants/schemes
  • Two irrigation schemes covering 212km
  • One biosolids plant 60,000 tonnes/year

Hydramet services 700 sites across Australia including:

  • 433 water treatment plants
  • 50 wastewater treatment plants
  • 64 aquatic centres
  • 32 mine sites
  • 30 food and beverage manufacturers

Revolutionising Chemical Injection

Hydramet recently launched its HQ3 injection quill, which they believe is the future in providing operator safety during the chemical injection process.

The HQ3 injection quill has been engineered and designed with operator safety in mind, and ensures the quill cannot be accidentally withdrawn or ejected from the body.

HQ3 has been certified and tested to AS4037 for pressure equipment. Hydramet has a patent pending.

The quill is duplex stainless steel SAF2205 and the ball valve and seal chamber are 316 stainless steel, making it ideally suited to applications in chlorination systems.

This partner content is brought to you by Trility. For more information, visit

Lauren brings a fresh approach to content. While she’s previously written for publications as diverse as Australian Geographic, The Border Watch and Girlfriend, she’s found her true passion in her current role as an editor in the world of energy and infrastructure trade magazines.

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