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Insight Report: the naked utility

by Utility Journalist
September 23, 2014
in Asset management, Digital Utilities, News, Stakeholder Engagement
Reading Time: 1 min read
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In this age of customer engagement and heightened competition, your customers’ views are paramount. They will leave you in droves if a more customer focused utility service is available, and all that you have worked hard to maintain will be lost to competitive forces.

You need to re-connect with your customers and understand them like never before. Your business has to be re-aligned to incorporate their requirements as the key business driver. It’s a brave new world, and the utility sector is in the midst of a technology revolution that will shake old models and create new opportunities.

For more information, download: The Naked Utility – Insight Report

This topic will also be discussed further at the 12th annual Australian Utility Week, formerly known as Smart Utilities Australia & New Zealand. Join the event if you would like to learn about these pertinent issues or have a solution to present to them.

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Utility is the title of choice for decision makers at all levels of water and energy utilities, as well as other major players like consulting engineers and first-tier contractors. Utility is integrated across print and online, and explores the biggest news and issues across the utility industry. It is Australia’s only dedicated utility magazine, and covers all areas of the utility sector, including water and sewer, gas, electricity, communications and the NBN.

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