In a first for the Victorian water industry, South East Water has launched ‘South East Water LIVE’, an interactive map for customers with information on emergency works, planned improvements and scheduled services.
The water retailer wanted to offer a valuable service that would give customers instant, on-the-spot access to accurate information from any mobile device or computer.
“We wanted to offer our customers a live feed of information so they have everything at their fingertips,” said General Manager Customer and Business Futures Dr Hamish Reid.
“South East Water LIVE provides an interactive map for anyone to view current emergency works, planned improvements and scheduled services that are happening live across our service region. And it provides estimated resolution times for works, so customers can know how long it might impact them.”
The retailer, who provides water, sewerage and recycled water services to more than 1.6 million people, is one of the first with a map-based, mobile friendly, online solution for customers. The site allows users to search by suburb, street and if on a mobile device, pin point a location relative to the nearest emergency works or network improvement.
“There is an increasing expectation that retailers and utilities provide timely information for their customers in an accessible way. I’m pleased to say that we have delivered on this with the launch of this innovative, convenient and interactive tool,” said Dr Reid.
View South East Water LIVE at live.southeastwater.com.au