Unitywater has gone digital with a new permit-to-work system that eradicates its previous paper-based work permits.

Unitywater is sharing its positive experience with digitising a permit-to-work system in the hope that it will benefit other water utilities.

Unitywater is openly showing how the Go2Asset management system transformed a manual, paper-based process of allocating permits to work on water and sewer networks into an efficient, online process that saves time, money and resources.

In line with its focus on innovation and an ongoing drive for operational excellence, Unitywater implemented the Go2Asset Permit-to-Work digital platform in 2017.

Since then, more than 4500 permits to manage water and sewer access have been issued at any time of day or night, from any location or device. Unitywater has such confidence in the platform that it now classifies it as “critical infrastructure”.

“We have found Go2Asset to be very successful and have seen a great improvement in accuracy and visibility of our network, as well as realising significant cost savings across the business,” Unitywater Corporate Development Manager, Ray Aspey, said.

“The platform delivers a secure and reliable single source of truth that our Network Operations team can rely on.

“External contractors manage their own permits online, which reduces the administration time previously spent manually processing these permits. We can now schedule work without delay, eliminating conflicts and reducing downtime.

“It has significantly improved the way we work.”

Go2Asset Managing Director, Stephen Kelly, said, “We have a strong partnership with Unitywater that has enabled them to innovate, improve processes and achieve operational excellence by using Go2Asset.

“Like many of our clients, Unitywater values having access to a fully-customised, secure platform that helps them work smarter and faster. We are pleased to have provided such a valuable solution.”

Lauren Butler

Lauren ‘LJ’ Butler is the Assistant Editor of Utility magazine and has been part of the team at Monkey Media since 2018.

After completing a Bachelor of Media, Communications and Professional Writing at the University of Wollongong in 2014, and prior to writing about the utility sector, LJ worked as a Journalist and Sub Editor across the horticulture, hardware, power equipment, construction and accommodation industries with publishers such as Glenvale Publications, Multimedia Publishing and Bean Media Group.

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