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Yarra Valley Water has announced the appointment of its new General Manager Distribution Services.

Bridie Fennessy, who has been acting in the role since August 2021, is the new General Manager Distribution Services at Yarra Valley Water. 

Yarra Valley Water said that Ms Fennessy has provided outstanding leadership to key planning and service functions including service response, operations, asset planning and building climate resilience, and that she has proved herself as a resilient and energetic leader, while navigating complex incidents and ongoing changes in the regulatory environment.

Bridie Fennessy. Image: Yarra Valley Water

Ms Fennessy is passionate about achieving outstanding outcomes for customers and the community and ensuring services are inclusive and accessible to all.

Ms Fennessy also has a sound understanding of public sector and regulated environments and the ability to build meaningful customer and stakeholder relationships.

Ms Fennessy joined Yarra Valley Water in 2015 and was previously Divisional Manager Service Response, where she established a new division that has delivered a significantly improved service for customers experiencing water and sewerage issues. 

Prior to that Ms Fennessy was running specialist case management, having held previous roles in customer strategy, advocacy and public policy at PTV, the Public Transport Ombudsman and the Energy and Water Ombudsman of Victoria.

Ms Fennessy holds a Bachelor of Arts and Bachelor of Laws from Monash University and was admitted to practice as a Barrister and Solicitor of the Supreme Court of Victoria.

Yarra Valley Water Managing Director, Pat McCafferty, said he was delighted to announce Ms Fennessy’s appointment following a rigorous recruitment process.

“Bridie’s an experienced leader who embodies our values and has a proven track record in achieving positive outcomes for our customers and business,” Mr McCafferty said.

“She provides calm and focused leadership which inspires others to deliver effective customer-focused solutions which help to deliver on our purpose – to support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.”

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