• About
  • Advertise
  • Subscribe
  • Contact
  • Events
Tuesday, June 17, 2025
Newsletter
SUBSCRIBE
  • News
    • Contracts awarded
    • Open tenders and opportunities
    • Events
  • Features
  • Water
  • Wastewater
  • Gas
  • Electricity
  • Civil Construction
  • Events
No Results
View All Results
  • News
    • Contracts awarded
    • Open tenders and opportunities
    • Events
  • Features
  • Water
  • Wastewater
  • Gas
  • Electricity
  • Civil Construction
  • Events
No Results
View All Results
Home

National Energy Customer Framework for QLD

by Utility Journalist
July 7, 2015
in Electricity, News
Reading Time: 2 mins read
A A
Share on FacebookShare on Twitter

The Queensland Government will now be part of the National Energy Customer Framework, giving electricity customers greater protection support to help them shop around between electricity retailers.

Energy Minister, Mark Bailey, said the new protective measures for energy consumers follows Queensland’s decision to sign up to the National Energy Customer Framework.

“It’s about having safeguards in place to ensure Queenslanders get the most out of their electricity service.

“Under the national framework, south-east Queensland electricity retailers will be required to offer at least one market contract with no exit fee if a customer decides to switch providers, while all exit fees are capped at $20.

“Retailers will also be required to inform customers ahead of any price increases and cannot charge customers up-front for meter tests.

“Customers are encouraged to contact their retailer if they face difficulty paying their energy bills. Retailers are required to offer special support, such as payment plans, for customers in financial hardship,” said Mr Bailey.

Mr Bailey said Queensland’s decision to take part in the national framework follows widespread consultation with consumer groups and industry.

In a snapshot:

  • Consumers will continue to receive advanced warning about the expiry of benefits like price discounts;
  • Retailers must offer at least one market contract with no exit fee. All other market contract exit fees must be capped at $20;
  • Retailers must tell consumers about concessions and rebates in disconnection warning notices;
  • Distributors can no longer ask customers for security deposits; and
  • Consumers on standard retail contracts have the right to ask for their bills to be smoothed to avoid summer ‘peak’ bills.

More information can be found at www.energymadeeasy.gov.au

Related Posts

Image: Department of Energy, Environment and Climate Action

Victoria powers up landmark hydrogen project

by Katie Livingston
June 16, 2025

The Victorian and Federal governments have officially launched Australia’s largest hydrogen refuelling project.  The new $61.2 million Viva Energy New...

Image: Mark Hunter/stock.adobe.com 

WA Budget to boost water assessment capacity

by Katie Livingston
June 16, 2025

The Western Australian Government will invest $16.7 million to support key environmental and water resource assessments throughout the state.  $16.7...

Image: Vane Nunes/stock.adobe.com 

WA to set community guidelines for renewable energy projects

by Katie Livingston
June 16, 2025

The Western Australian Government has released draft guidelines on community benefits from renewable energy projects, which aims to ensure that...

Read our magazine

Join our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.
Utility is the title of choice for decision makers at all levels of water and energy utilities, as well as other major players like consulting engineers and first-tier contractors. Utility is integrated across print and online, and explores the biggest news and issues across the utility industry. It is Australia’s only dedicated utility magazine, and covers all areas of the utility sector, including water and sewer, gas, electricity, communications and the NBN.

Subscribe to our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

About Utility

  • About
  • Advertise
  • Subscribe
  • Contact
  • Digital magazine
  • Events
  • Terms & Conditions
  • Privacy Collection Notice
  • Privacy Policy

Popular Topics

  • News
  • Water
  • Electricity
  • Projects
  • Water and Wastewater Treatment
  • Spotlight
  • Civil Construction
  • Renewable Energy

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited

No Results
View All Results
NEWSLETTER
SUBSCRIBE
  • News
    • Contracts awarded
    • Open tenders and opportunities
    • Events
  • Features
  • Water
  • Wastewater
  • Gas
  • Electricity
  • Civil Construction
  • Events
  • About
  • Advertise
  • Subscribe
  • Contact

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited