NBN Co, the company rolling out Australia’s broadband network, has refuted claims that service problems experienced by some users of the Optus sport service for the World Cup coverage could be connected to problems with the nbn network.

NBN Co said that Optus management have not sought to link the problems experienced by users of the Optus Sport application to issues involving the nbn access network.

According to NBN Co, Optus officials have publicly acknowledged that the recent Optus Sport quality of service problems arose from their delivery of the service.

NBN Co also said  that many end-users have noted on social media and other platforms that their nbn or other broadband connection was working well and yet they still had problems watching the Optus Sport content.

Average usage on the nbn access network is now over 200GB per end-user premises per month and congestion on the nbn network is now below 20 minutes per end-user per week

Lauren ‘LJ’ Butler is the Assistant Editor of Utility magazine and has been part of the team at Monkey Media since 2018.

After completing a Bachelor of Media, Communications and Professional Writing at the University of Wollongong in 2014, and prior to writing about the utility sector, LJ worked as a Journalist and Sub Editor across the horticulture, hardware, power equipment, construction and accommodation industries with publishers such as Glenvale Publications, Multimedia Publishing and Bean Media Group.

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