NBN Co has established a register to help people who have medical alarm devices migrate successfully across to NBN services.

By identifying those who have personal medical alerts and alarms, NBN Co can help facilitate individuals, including the elderly receive the appropriate assistance when it comes time to move these services over to the NBN.

The Medical Alarm Register is being introduced ahead of the disconnection of copper phone lines from 23 May 2014 in the first 15 NBN fixed line communities in Tasmania, Victoria, NSW, Queensland and South Australia.

Individuals using a medical alarm or alert (or a family member, carer or friend) can list a medical alarm on the NBN Co Medical Alarm Register by calling 1800 227 300 or completing the online form at

The initiative was launched during NSW Seniors Week by the Federal Minister for Communications, Malcolm Turnbull, and NBN Co’s Chief Communications Officer, John Simon, at a community event in Kiama on the NSW South Coast, one of the first communities to have areas switch to the NBN.

“NBN Co is committed to working with the medical alarm industry, retail telecommunications companies and internet service providers as we work towards a smooth transition to the NBN for medical alarm users.

“The most important thing for residents and businesses to know is that the move to the NBN is not automatic. Residents and businesses relying on special equipment including medical and security alarms must contact their preferred service provider as soon as possible to make sure the device can continue to operate,” Mr Simons said.

President of the Seniors Computers Clubs Association, Nan Bosler, also urged those affected to register their medical alarms as well as place an order for the NBN with their internet or phone company.

“It’s important those using a medical alarm register early and begin the process now to ensure they receive the assistance they require to make the switch. I would also advise seniors to use this as an opportunity to get themselves online and experience the benefits of fast broadband.”


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