The company responsible for Australia’s national broadband rollout has increased its revenue to more than $1.4 billion for the nine months to 31 March 2018.
According to nbn’s third-quarter results for April 2018, the company has prioritised a number of initiatives during the nine months to enhance end user experience, including optimisation work on Hybrid Fibre Coaxial (HFC) network, wholesale pricing offers and internal process improvements.
nbn said these initiatives have helped the company connect end users more effectively and significantly improve their broadband experience.
The company said the Multi-Technology Mix has enabled them to scale the network quickly, with 7.5 million premises now ready for service, with the company on track to complete 75 per cent of the build by the end of 2018.
According to the report, a total of 6.5 million homes and businesses were declared ready to connect at 31 March 2018, representing an additional two million premises compared to the same time in 2017.
Activations rose to a total of 3.7 million across the network, representing an additional 1.7 million more activations compared to 31 March 2017.
The third-quarter results show that the growth in activations across the network helped revenue surge by 112 per cent to reach $1.4 billion in total for the nine months, supported by an Average Revenue Per User (ARPU) of $44.
The company said it has worked with internet providers to help reduce average bandwidth congestion across the NBN, supporting higher speeds during busy periods.
Average congestion has decreased from more than six hours a week per service in March 2017 to 18 minutes.
Currently, 91 per cent of nbn equipment installations within the company’s control are achieved correctly at the first appointment.
The company has also connected 93 per cent of all standard orders within the timeframes agreed with Retail Service Providers (RSPs) under the Wholesale Broadband Agreement.
This compares to 85 per cent of equipment installations completed correctly first time and 88 per cent of connections within agreed timeframes in March 2017.
NBN Co Chief Executive, Bill Morrow, said, “These results demonstrate the progress we’re making on our top three priorities, which are to complete the build by 2020, improve the end user experience, and deliver a modest return on the taxpayer’s investment.
“We’ve shown stable performance against our long-term goals on the build side and significant improvements on customer experience.
“Our monthly progress report demonstrates that our customer experience program is working, and we know there’s more to do to get this right. The NBN Co team, delivery partners and RSPs are working quickly to make improvements across the industry for a better experience for all.”
