nbn, the company responsible for the National Broadband Network (NBN), has released a strong first quarter for the construction of the network, according to Chief Executive Officer, Bill Morrow.

Mr Morrow said the company had strong results across all key targets, which means it was on track to complete the rollout of Australia’s new broadband access network by 2020.

There are about 3 million active users on the NBN, with the largest proportion of them on the fibre-to-the-node (FTTN) technology.

The company’s revenue has more than doubled in 2017 to $405 million a quarter, allowing it to turn its focus to the user experience.

In order to do that, the company has launched a national campaign to address consumer confusion; changes to the ‘check your address function’ with the inclusion of the new term ‘ready to connect’ for when a service can be ordered; and, the launch of a Tech Lab for fault assessment and remediation.

The company will also focus on a more collaborative approach between all parties in the supply chain to improve services from the wholesale and retail level.

“Together, we are revisiting processes and making adjustments to make improvements at all service levels a priority,” Mr Morrow said.

As the deployment of the nbn network subsequently causes an industry-wide transformation, a greater collaborative focus has also been undertaken with parties in the supply chain to further improve services from the wholesale and retail level.

“We have demonstrated our ability to scale and deliver, and with the same determination we seek to further improve the end-to-end experience for households and businesses, from migration to use of the network,” Mr Morrow said.

“nbn is a wholesale-only company, hence requiring partnership with retail service providers to make substantial improvements throughout the supply chain to deliver Australia’s new broadband network.” 

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