nbn has launched a new Information and Communications Technology (ICT) channel to provide technology consultants and vendors with access to critical information and support when helping businesses connect to the NBN.

According to research conducted by nbn, almost 40 per cent of non-connected small and medium businesses plan to turn to an ICT professional to ensure a smooth transition and minimise technical complications when connecting services to the NBN.

The new channel provides ICT consultants with tailored information about the steps businesses need to take when connecting to the NBN as well as a suite of additional support services.

nbn has piloted the channel with Cisco distributor Westcon Comstor, IT support franchise Computer Troubleshooters Australia, as well as phone and internet providers Telstra and Vocus to test the program before launch.

Executive General Manager of Business Sales and Marketing for nbn, Ben Salmon, said, “For some businesses, the thought of connecting services to the NBN access network can be daunting, particularly for those with critical applications such as phone lines, EFTPOS machines and video conferencing facilities.

“Our research shows us an increasing number of business owners are turning to local IT consultants and technology vendors to assist with the migration and increase awareness about the capabilities our wholesale products and services can deliver.

“While we work closely with phone and internet providers during the transition, this is this first time we have targeted the ICT industry at scale with dedicated training and resources to help them support their business clients.

“The launch of this new channel is a part of our commitment to improve the customer experience of businesses who connect to the NBN access network by collaborating with industry to improve processes around the connection, migration and delivery of service.”

National Manager for Computer Troubleshooters, Michael Dowling, said, “We support nbn on the development of this new channel, which will help to prepare our local partnering franchises to migrate them to the new network.

“We have seen almost 70 per cent of our franchisees register to the ICT program during the pilot and we are confident this new support service will enable them to provide a smooth migration with minimal downtime for businesses coming on to the nbn access network.”

Managing Director for Westcon Comstor, Phil Cameron, said the company’s participation in the nbn ICT channel program has helped them identify significant benefits.

“Partners that have participated in the program will also be able to assist their customers to take advantage of a once in a generation business transformation with solutions connected over the NBN access network,” Mr Cameron said. 

Charlotte Pordage is Editor of Utility magazine, a position she has held since November 2018. She joined the team as an Associate Editor in October 2017, after sharpening her writing and editing skills across a range of print and digital publications. Charlotte graduated from Royal Holloway, University of London, in 2011 with joint honours in English and Latin. When she's not putting together Australia's only dedicated utility magazine, she can usually be found riding her horse or curled up with a good book.

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