nbn has issued a statement ensuring its rollout will not endanger customers with medical alarms.
The statement is a response to an Adelaide Advertiser article which said the rollout puts the safety of people with medical alarms at risk.
The article was based on a media release by an alarm service provider which has since been withdrawn.
nbn said that ensuring the continuity of services such as medical alarms during the rollout of the nbn network is an issue that has been taken seriously.
nbn has been working closely with providers since 2010 to assist them in developing solutions to issues that may arise due to the rollout.
A medical alarm register has been established, which has more than 180,000 people with medical alarms registered.
This information helps identify households with medical alarms and where support may be needed to assist in ensuring medical alarm providers can provide continuity of their services.
nbn and medical alarm service providers have also been contacting those affected residents in person and by letter to advise them about the implications for their medical alarm.
