New protection from concealed water leaks

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Queensland Urban Utilities has released a new leak detection device and now offers water leak insurance to help protect against concealed water leaks.

The leak detection device, AquaTrip, acts like a safety switch for a homeowner’s water supply.

Queensland Urban Utilities customers can also purchase Concealed Leak Insurance, reducing the financial burden associated with concealed leaks.

Queensland Urban Utilities spokesperson, Michelle Cull, said leaks from pipes and plumbing fixtures could occur in any house, at any time.

“Unfortunately, many leaks go undetected for long periods of time because the source of the leak is not visible.

“Even a small, undetected leak can cause the loss of a large volume of water, resulting in a much higher bill, if it’s not repaired quickly.

“We always recommend our customers read their water meter regularly to keep track of water consumption and now we’re also offering two additional ways that customers can protect themselves,” Ms Cull said.

Ms Cull said AquaTrip monitored the flow of water into a property and automatically shut off supply if a leak was detected.

“The small device helps protect our customers from losing excessive amounts of water due to a leak, burst pipe or even a tap left running.

“AquaTrip is available for purchase on the Queensland Urban Utilities website for $429 including delivery and installation by a licensed plumber,” Ms Cull said.

Insurance broker, Willis Towers Watson, and underwriting insurer, QBE Australia, have also come on board to provide the leak insurance.  

Willis Towers Watson’s General Manager of Queensland, Paul French, said eligible Queensland Urban Utilities customers could purchase Concealed Leak Insurance online for $16 per year.

“Concealed Leak Insurance provides coverage of up to $10,000 per year for excess water usage charges caused by a concealed leak.

“This includes a reimbursement of up to $200 for the cost of a registered plumber to identify and locate the leak,” Mr French said.

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