TasWater customers will soon have access to monthly water quality data specific to their area, to improve transparency and provide more regular reporting to the public in Tasmania.

TasWater CEO, Mike Brewster, said the water utility is leading the way towards greater transparency and improved access to comprehensive water quality data.

“In this age of information, it’s important for corporations like ours to provide our customers with the information they want to see,” Mr Brewster said.

“TasWater has heard the feedback from our customers and from the end of this year (2018) we will improve the provision of water quality information to our customers to include the raw data from testing water supplies.

“TasWater produces 196 million litres of drinking water every day which needs to be continuously monitored at every step, from the catchment area to the treatment plants and finally in the pipe network. To do this, TasWater collects and analyses approximately 190,000 water samples every year.

“This represents an enormous amount of data that we currently summarise for our customers in a quarterly water quality report, available on our website.”

The new reports will be provided to customers monthly and include more information.

The new data will be available on the TasWater website for a trial period of 12 months where it will be monitored and assessed for usage.

This increased reporting represents a significant investment by TasWater to improve information accessibility for its customers.

Customer feedback will continue to play a vital role in the provision of this data.

“TasWater’s highest priority is the safety of our customers and we consistently perform quality tests on our drinking water systems to ensure any risk to public health is detected and communicated in a timely way,” Mr Brewster said.

“We have listened to our customers and will provide the water quality information they want to see, improving our transparency with more data publicly available than ever before in Tasmania.” 

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