Pulse Energy, an energy and broadband services provider, has selected Gentrack to be its systems transformation partner; with the partnership set to drive business transformation and help Pulse Energy develop new customer experiences.
The two companies have worked together since 2007 when Pulse entered the market as an energy start-up business.
After completing an assessment process, Pulse selected Gentrack to help drive growth and business development.
Spanning seven different energy brands, Pulse provides energy and broadband services to over 80,000 customers across New Zealand.
General Manager New Zealand at Gentrack, Allan Sampson, said, “Pulse Energy has long been a leader in offering innovative products and services to consumers across New Zealand. We’re incredibly proud to be given the opportunity to support them in the next stage of their journey, towards best-in-class customer experiences and high performing retail operations.”
As part of the transformation, Gentrack will deploy its Gentrack Cloud Billing and Operations solution on Amazon Web Services (AWS), along with new cloud services for smart meter data, intelligent integration and business analytics and insights – powered by Snowflake.
These cloud-native technologies will enable Pulse to enhance its revenue through new product bundles and offers, improve cash flow with flexi-billing, and reduce cost to serve through rapid onboarding, self-service, and advanced automation.
A further benefit is an expected reduction in IT costs and risk, as Gentrack Cloud supports continuous delivery of new capabilities and enables the consolidation of multiple systems across Pulse’s IT ecosystem.
General Manager of Customer Experience at Pulse Energy, Kasey Pasene, said, “We’re excited to be kicking off our transformation with Gentrack – they’ve been a trusted partner for many years, and their technology capability, local expertise and cloud offering will enable us to work together to transform our customer and people experiences.
“The key for us is having a local partner with which we can collaborate with and continue innovating for a sustainable energy era.”
This sponsored editorial was brought to you by Gentrack, go to https://www.gentrack.com/