• About
  • Advertise
  • Subscribe
  • Contact
  • Events
Saturday, July 19, 2025
Newsletter
SUBSCRIBE
  • News
    • Contracts awarded
    • Open tenders and opportunities
    • Events
  • Features
  • Water
  • Wastewater
  • Gas
  • Electricity
  • Civil Construction
  • Events
No Results
View All Results
  • News
    • Contracts awarded
    • Open tenders and opportunities
    • Events
  • Features
  • Water
  • Wastewater
  • Gas
  • Electricity
  • Civil Construction
  • Events
No Results
View All Results
Home

SA Water undergoes organisational restructure

by Utility Journalist
October 14, 2013
in Company news, Features, News, Water
Reading Time: 2 mins read
A A
Share on FacebookShare on Twitter

SA Water has announced that an organisational restructure is under way to increase efficiency and ensure it continues to respond to customer expectations and meet the challenges of the emerging water industry in South Australia.

SA Water Chief Executive John Ringham says driving greater efficiencies across the business and improving end-to-end customer service delivery has guided the change.

“The environment in which SA Water operates is now different. The water industry across this state is under economic regulation, with the first regulatory period coming into effect from 1 July 2013,” he said.

Under the new Water Industry Act 2012, the Essential Services Commission of South Australia (ESCOSA) has been appointed as the independent regulator.

SA Water has formally received a Water Industry Retail Licence (Licence) from ESCOSA and is obligated to comply with the requirements of the Water Retail Code (Code) and the Licence.

“SA Water has seriously considered changes to its operating environment, along with its vision and strategic plan and future challenges. The organisation is committed to ensuring it is an efficient, affordable and competitive business which can meet the expectations of, and obligations to, stakeholders,” Mr Ringham says.

The organisational change has resulted in the streamlining of executive and middle level managers across the organisation, with further restructuring to occur over the coming months.

SA Water’s service commitments to its customers have been formalised in a new Customer Charter that includes a range of service standards and performance targets – agreed by ESCOSA.

“South Australians can be guaranteed that service standards will continue to be met. Accountability for meeting service standards will be centrally managed strengthening SA Water’s ability to ensure services meet the expected levels.

“SA Water has a requirement to report on its targets and achievements to ESCOSA as part of the regulatory process,” Mr Ringham says.

Further information can be found at the SA Water website: https://www.sawater.com.au/sawater/

Related Posts

NEAC director, Stephen Craig with a Living Lab participant. Image: CSIRO

New CSIRO analysis centre powering energy transition 

by Katie Livingston
July 17, 2025

CSIRO has launched the National Energy Analysis Centre (NEAC), which aims to support, accelerate and de-risk Australia’s complex energy transition.  ...

Image: Rädlinger 

Saving water and emissions

by Katie Livingston
July 16, 2025

Water is a valuable resource, and this is especially true in times of increasing weather extremes, such as floods or...

Image: Programmed

Bringing culture and connection to remote sites

by Katie Livingston
July 16, 2025

Beyond service delivery, Programmed helps build environments that foster connection, and support workforce morale in remote operations.  At 29Metals’ Golden...

Read our magazine

Join our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.
Utility is the title of choice for decision makers at all levels of water and energy utilities, as well as other major players like consulting engineers and first-tier contractors. Utility is integrated across print and online, and explores the biggest news and issues across the utility industry. It is Australia’s only dedicated utility magazine, and covers all areas of the utility sector, including water and sewer, gas, electricity, communications and the NBN.

Subscribe to our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

About Utility

  • About
  • Advertise
  • Subscribe
  • Contact
  • Digital magazine
  • Events
  • Terms & Conditions
  • Privacy Collection Notice
  • Privacy Policy

Popular Topics

  • News
  • Water
  • Electricity
  • Projects
  • Water and Wastewater Treatment
  • Spotlight
  • Civil Construction
  • Renewable Energy

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited

No Results
View All Results
NEWSLETTER
SUBSCRIBE
  • News
    • Contracts awarded
    • Open tenders and opportunities
    • Events
  • Features
  • Water
  • Wastewater
  • Gas
  • Electricity
  • Civil Construction
  • Events
  • About
  • Advertise
  • Subscribe
  • Contact

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited