After careful deliberation, the shortlist for the 2019 Digital Utility Awards has been chosen. Congratulations and well done to all our finalists!

Our panel of illustrious industry judges, comprising Water Services Association of Australia Executive Director Adam Lovell, Energy Networks Australia CEO Andrew Dillon and KPMG’s National Sector Leader – Power & Utilities Cassandra Hogan, now have the hard task of choosing who will win.

The finalists, which have been listed in alphabetical order, are:


Best Customer Innovation

Endeavour Energy – for its interactive mapping portal providing information on network limitations

Flux Federation – for its retail platform that was purpose built for energy companies

Jemena – for its demand response program ‘Power Changers’

Sydney Water – for the development and implementation of its Customer Hub

TasNetworks – for its Voice of the Customer Program

TracWater – for its Portable Robotic Water Quality Analyser

Utilibill – for its cloud-based retail platform disrupting the utility billing space


Best Use of New Technology

GHD and Unitywater – for their sewer overflow prediction tool utilising machine learning

Icon Water – for the modernising of its GIS system

SA Power Networks – for its MyWorkday automated timesheet solution

Synergy – for its use of Robotic Processing Automation and IQ Bot introduction

Unitywater – for its Mobile Field Office solution

Western Power – for its Field Mobility Services program


Digital Utility of the Year – Energy



SA Power Networks

Western Power


Digital Utility of the Year – Water

Queensland Urban Utilities

SA Water

South East Water

Sydney Water


Utility Innovator of the Year

Queensland Urban Utilities – Karen Pollock

Queensland Urban Utilities – Margarita Camus

SA Water – Toby Evans

South East Water – Andrew Forster-Knight

TRILITY – James Ireland


Young Digital Leader of the Year

City West Water – Jack Cunnington

Queensland Urban Utilities – Lucille Burkitt

SA Water – Luke Dix

Sydney Water – Adam Severino


The Digital Utility Awards will be handed out on 21 March 2019, during a Gala Dinner to be held as part of Digital Utilities 2019, the must-attend utility event of 2019.

The two-day conference will provide delegates with the tools they need to use digital technologies to accelerate and transform their organisations.

The expert speaker lineup features Managing Directors, Chief Information Officers and Heads of Digital at Australia’s major water and energy utilities, as well as digitisation experts and government representatives.

The best way to ensure your organisation moves with the times, and establishes itself as a utility the modern consumer wants to do business with, is to learn from those leading the digital transformation race at Digital Utilities 2019.

Find out more about Digital Utilities or buy tickets here.

Lauren ‘LJ’ Butler is the Assistant Editor of Utility magazine and has been part of the team at Monkey Media since 2018.

After completing a Bachelor of Media, Communications and Professional Writing at the University of Wollongong in 2014, and prior to writing about the utility sector, LJ worked as a Journalist and Sub Editor across the horticulture, hardware, power equipment, construction and accommodation industries with publishers such as Glenvale Publications, Multimedia Publishing and Bean Media Group.

©2024 Utility Magazine. All rights reserved


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