After an extensive vetting process, Sydney Water has chosen a new consortium as its technology partner.

Sydney Water has selected a consortium led by Wipro Ltd., comprising CapGemini and Ernst & Young to design, build and run its Enterprise Resource Planning (ERP), Billing and Customer Relationship Management (CRM) solutions.

The solution will be based on the latest SAP HANA technology platform and SAP Cloud portfolio and will be one of the largest SAP S/4HANA landscapes for the utilities industry in Australia.

The Wipro led consortium will be responsible for design and development, platform implementation, legacy integration, data migration, reporting, deployment and run services.

Sydney Water’s Executive Lead, Paul Freeman, said it has been a long and extensive process to select the right consortium to lead the project.

“This has been an extensive and exhaustive process to find a partner with the right experience, capabilities and cultural fit for our organisation. I am confident that we have selected the best partner to work with us on this significant investment for our future.”

Arun Krishnamurthi, Global Head of Utilities, Wipro Ltd. said, “We are delighted to partner with Sydney Water and this is very strategic engagement for us.

“Wipro has strong domain expertise in Water Utilities and we will draw upon global insights for Sydney Water to drive efficiencies and superior customer experience.

“We have invested significantly in utilities platform offerings and we are excited to bring those to Sydney Water including SaFe Water RDS, ServiceNxt, among others.

“We are confident that the implementation of the strategic platform and new data centre will foster future innovation as well as lay the foundation for digital initiatives at Sydney Water.”

Sydney Water CIO George Hunt said, “This is a great signal that Sydney Water is moving forward with its plan to optimise the way we work and ultimately improve services for customers.

“As a business, we have learned the lessons from our failed attempt at implementing a CRM in 2003. I believe we have a robust governance framework in place and are recruiting the best talent to ensure these implementations are a success. The new ERP and CRM will change the way we work and ensure we continue to deliver value for our customers well into the future.” 

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