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Sydney Water has implemented the Business Experience Platform (BxP) using SAP technology software in a digital workforce transformation.

As Australia’s largest water utility, providing water, wastewater, recycled water and stormwater services to over five million customers in Greater Sydney, BxP created a single source of truth for Sydney Water’s business data, enabling greater business efficiency and organisational cost reduction through:

  • A single, centralised database and common system for multiple operational tasks, avoiding the necessity to switch between systems for certain functions
  • Real-time information across departments for fast, informed decision-making
  • Improved data governance and processes, ensuring adherence to best practice standards and consistent processes across the organisation

Sydney Water’s General Manager of Digital, Dominic Hatfield, said BxP has already transformed Sydney Water’s ways of working. 

“BxP has helped us to deliver our vision of creating a better life with world-class water services by providing us with an integrated, enterprise-wide view of our main business processes,” Mr Hatfield said.

“From finance and procurement, to supply chain and enterprise portfolios and project management interactions, we have built on our existing SAP systems to set ourselves up well for the future. 

“Prior to going live, we carried out over six months of rigorous testing to ensure minimal customer or business impacts. 

“This was no small feat during a COVID lockdown. Now that we’re coming up to a year since ‘go live’, it’s great to see how easily the program has been embedded into our everyday processes.”

Following the implementation of BxP Sydney Water was recognised as SAP Best Run Intelligent ERP Enterprise 2021 in the Australia and New Zealand region.

Managing Director, Australia and New Zealand, Wipro Limited, Sarah Adam-Gedge, said, Wipro is proud to have helped Sydney Water become more agile, deliver innovative solutions faster and strengthen its leadership position in the marketplace. 

“With our deep expertise in the utilities space and the recent acquisition of Rizing strengthening our differentiated SAP capabilities in Australia, we look forward to playing a key role in Sydney Water’s transformation journey,” Ms Adam-Gedge said.

“Given that Sydney Water serves more than five million customers, this initiative is one of the largest SAP S/4HANA implementations in the water industry. 

“This large-scale implementation is a testament to the power of an agile global workforce and demonstrates the power of a truly collaborative partnership.”

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