Sydney Water have created a new online service that allows developers and tradespeople to save time when on a project.

‘Sydney Water Tap In’ is a new 24 hour online service for customers wanting to apply for building plan approvals, sewer service diagrams, connection approvals and other similar services.

The service is accessible on smartphones, tablets, laptops and desktop computers and will allow customers to access information faster and at any time and will save time as there will be no need to physically visit a Quick Check agent.

Approximately 70,000 transactions are processed annually through the current Quick Check system and Sydney Water has predicted that up to 140 building plan approvals and 130 diagram requests will be submitted each day via the Sydney Water Tap in.

GM of Customer Services at Sydney Water, Paul Freeman, said, “Customer and stakeholder engagement is a high priority for Sydney Water. So, in addition to our customer consultation we also briefed over 30 Quick Check agents and 44 Councils.”

Prior to building Sydney Water Tap in, Sydney Water surveyed its customers to discover what they would like the online service to provide. Several customers who do bulk applications were also consulted during the pilot testing phase.

Jessica Dickers is an experienced journalist, editor and content creator who is currently the Editor of Utility’s sister publication, Infrastructure. With a strong writing background, Jessica has experience in journalism, editing, print production, content marketing, event program creation, PR and editorial management. Her favourite part of her role as editor is collaborating with the sector to put together the best industry-leading content for the audience.

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