Sydney Water is seeking a new technology partner to implement and run its new Customer Relationship Management (CRM) system.

Sydney Water is calling for Expressions of Interest (EOI) for a partner to design, build and run its Enterprise Resource Planning (ERP), Billing and Customer Relationship Management (CRM) solutions.

The EOI covers design and development, organisational change management, platform implementation, legacy integration, data migration, reporting, deployment and run services.

Sydney Water CIO George Hunt said Sydney Water was looking for a partner with strong industry relationships and previous experience implementing SAP ERP, Customer Relationship Management systems, and working with utilities.  

“We are embarking on a once in a generation investment in technology that will deliver a customer focused, forward thinking, mobile and integrated business,” Mr Hunt said.

“Such a once in a generation IT investment must be well-considered, given the implementation cost and risks.

“The Enterprise Resource Planning, billing and CRM programs are integral to our vision as we look towards 2020 and beyond to becoming one of the world’s best water utilities.

“We are looking for a dynamic and experienced partner to help us achieve this goal.”

Mr Hunt said he wanted a partner organisation that complemented Sydney Water’s existing capabilities, as well as one that would bring new capabilities to the project.

“We need a partner that will work openly and transparently to guide and direct the project towards success,” Mr Hunt said.

“This is an opportunity for interested organisations to get to know Sydney Water, our business, values and how we work to develop an approach that will deliver a win-win for both parties.

“Our partner must win our hearts and minds and recognise the value in working together to help each other succeed.”

The EOI has been released with the backing of the NSW Government.

In voicing his support for programs like this, Pedro Harris, Executive Director, Government Technology Platforms with the NSW Government said the project was an exciting development for NSW and a great opportunity to attract new talent into the market.

“The Department of Finance, Services and Innovation (DFSI) plans to assist Sydney Water in its partnering efforts through use of its ICT Services Scheme – an industry engagement marketplace established to secure these types of capabilities,” Mr Harris said.

For more information or to register interest, visit

Jessica Dickers is an experienced journalist, editor and content creator who is currently the Editor of Utility’s sister publication, Infrastructure. With a strong writing background, Jessica has experience in journalism, editing, print production, content marketing, event program creation, PR and editorial management. Her favourite part of her role as editor is collaborating with the sector to put together the best industry-leading content for the audience.

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