As part of its commitment to improving engagement with customers and consumers, TransGrid has launched its new online platform.
TransGrid’s new website is designed to improve user experience and demonstrate the organisation’s commitment to engaging with consumers and customers on their business planning and project decisions.
“Our previous website was built in 2009, and although it has served us well, the energy industry has changed significantly in that time,” Manager Stakeholder Engagement, Katy Hannouch said.
“We developed this website to assist us in effectively engaging with energy users, stakeholders and communities.”
“Critical to the success of our business over the next few years will be engagement features that help us consult and collaborate with external stakeholders and provide clear, transparent communications.
“By leveraging on the effectiveness of social media channels and discussion forums we allow for a transparent conversation around our plans and operations.”
The new website includes improved page layouts, a dedicated engagement channel ‘Have your Say’, a blog and ability to sign up to TransGrid’s first consumer based e-newsletter, Powering NSW.
The bi-monthly e-newsletter was established to help keep consumers informed on energy issues, what’s going on at TransGrid and in the wider industry.
“We would like to encourage energy consumers to sign up to Powering NSW and provide feedback as we look at this to continually improve,” Katy said.
To sign up to Powering NSW and updates from TransGrid please subscribe here.
