Unitywater has installed around 4000 digital water meters across its service region since March 2026, with the technology already helping identify potential leaks and improve customer water use insights.
The utility has issued more than 160 notifications to customers who may have leaks, allowing them to address issues sooner and reduce unnecessary water loss.
Unitywater Acting Executive Manager Customer Experience Steve Wimberley said the meters are being installed in “network blocks” based on the layout of water supply infrastructure, rather than on a street-by-street basis.
“This means residents may see their neighbours’ meters being upgraded but not theirs yet and this is an intentional operational approach,” he said.
The latest rollout builds on Unitywater’s digital meter pilot program, which saw 10,000 properties upgraded and delivered more than 800 million litres in water savings, more than $5 million in customer savings, and early leak identification support for more than 3500 households.
During June, properties in Alexandra Headland, Bray Park, Kallangur, Maroochydore, Murrumba Downs, Nambour, Strathpine and Warner will receive digital water meters, helping Unitywater deliver faster leak detection, earlier customer notifications, more accurate water use information and a clearer understanding of demand across its network.
Customers scheduled to receive a digital meter within the next six months will receive a letter from Unitywater, followed by a notice around five to ten days before their installation window. Customers do not need to be home for the upgrade, which typically takes between five minutes and one hour.
“We don’t always need to turn off your water for this upgrade, but if we do, we will notify you beforehand,” Wimberley said.
Wimberley said customers receiving a digital meter as part of Unitywater’s scheduled rollout would not incur any additional cost. However, customers who choose to opt in for an earlier installation may be required to pay a fee.
