Urban Utilities has welcomed essential network service provider Service Stream as its new maintenance delivery partner.
Under a $50 million per annum contract, Service Stream will deliver maintenance works for the utility’s water and wastewater network from July 2025. This incentivised contract arrangement is designed to boost overall efficiency and deliver positive outcomes for customers.
Urban Utilities CEO, Paul Arnold, said the collaborative partnership was a new approach to maintenance delivery partnerships for the south-east Queensland water utility.
“Our extensive maintenance program is critical for providing safe and reliable water and wastewater services to our 1.6 million customers every day,” he said.
“This incentivised arrangement will deliver efficiencies and improved safety and environmental outcomes, while keeping downward pressure on bills for our customers.
“I’m confident our partnership with Service Stream will help us to deliver on these commitments.”
Service Stream will be responsible for the maintenance of 114 reservoirs, 150 water boosters and pump stations, 27 wastewater treatment plants and 339 wastewater pump stations.
The contract period is for five years, with an option for a further five-year extension.
Service Stream Executive Director – Utilities, David Zropf, said Service Stream was proud to be selected by Urban Utilities to deliver mechanical, electrical and control system maintenance services.
“We understand these are critical assets that more than 1.6 million customers rely on every day,” he said.
“This contract reinforces our position in the water industry as market leaders in the provision of maintenance services, and we look forward to working with Urban Utilities to safely deliver exceptional value.”
Mr Arnold said Urban Utilities would continue to take a proactive approach to maintaining its vast water and wastewater network.
“Like utilities across Australia and the world, we’re facing complex challenges including cost inflation pressures, our changing climate and rapid population growth,” he said.
“We will invest around $500 million in maintenance on our essential water and wastewater infrastructure across our five local council regions over the next five years.”
Featured image: Urban Utilities
