Following the successful transfer of 420 employees from the private sector in 2020, WA’s Water Corporation is bringing a further 30 roles in-house.

In phase one, half the team responsible for reading water meters within the Perth metropolitan area will take up new, full-time permanent positions, as Water Corporation upskills the roles to prepare for the transition to digital metering.

The field-based team makes close to 4.5 million visits to properties within the metro area each year. Water meters are read every eight weeks to ensure customers are accurately billed for their water use.

Western Australian Water Minister, Dave Kelly, said, “As the state continues its strong recovery from COVID-19, the McGowan Government is demonstrating its commitment to creating secure, permanent jobs by bringing these important roles in-house. 

“For many customers, the meter readers are the public face of Water Corporation, visiting around 17,500 properties a day in the Perth metro area. 

“By upskilling these roles and developing a talent pipeline into the organisation, it will help enhance the customer experience, while building Water Corporation’s capability as it transitions to digital metering.”

The current outsourced model relies upon casual staff being paid on a per-meter-read basis. The new insourced model will provide greater security of employment, address safety concerns and allow the corporation to attract suitably skilled staff as required to digital metering.

Insourcing of meter reader and associated administration roles is expected to commence in March 2021.

In 2020, 402 staff from two private alliances transitioned into Water Corporation’s operations group in addition to 18 previously outsourced positions within its operational technology team.

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