SA Water’s customers will now be able to access up to date information on service interruptions and planned works across South Australia.

SA Water’s General Manager of Customer and Community Relations, Kerry Rowlands, said the revamped SA Water site has been developed with a customer-centric approach.

“We consulted more than 2,000 of our customers over the past 12 months through various engagement programs,” Kerry said.

“They said they wanted more and easier ways of communicating with us.

“We’ve now used this feedback to deliver a site with enhanced accessibility and navigation, an improved search function and more interactive content.

“While the SA Water Customer Service Centre will remain a vital part of our organisation, we understand people’s needs and expectations are changing.

“In response, we’ve created an additional way for our residential and business customers to access our services when and how it suits them.

“This includes from desktop, mobile and tablet devices.”

Other new features of the website include online options for customers to change their personal details, report leaking meters, provide feedback and apply for a range of services such as new connections.

“We’ve also retained and enhanced popular areas of our old website, including reservoir and River Murray data, monthly water quality data by suburb, our education resources and customer support information,” Kerry said.

“This is the first stage of SA Water’s broader digital strategy, which will deliver a range of new tools and services over the next couple of years. “We expect to have features such as electronic billing and a customer portal to be available in the near future.”

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