Latest study from Zebra Technologies reveals that only 60% of respondents have adopted a “mobile-first” strategy.

Online reviews. Social media. Order tracking. Technology  continues to create new opportunities for consumers and companies – and as the world becomes more digitised and more connected, utility providers and field operators need to similarly transform their field operations if they want to

Zebra’s new Future of Field Operations Vision Study revealed that many leading field operations teams are gaining a performance edge with mobile technology. Sixty per cent of respondents consider their field operations strategies to be “mobile first.” However, that number really should be 100 per cent. Mobility is essential to workforce and organisational agility in this on-demand era.

More effective field operations with enterprise mobile technology

The study revealed businesses are placing enterprise mobile technology in the hands of their front-line workers and by 2023, 50 per cent will have equipped most of their field operations teams.

Mobile technology gives utility field operations teams the ability to do more work with the same amount of resources. They can accept mobile payments and maximise cash flow and perform scheduled preventative maintenance or deliveries by proactively setting appointments.

The business benefits

Approximately 85 per cent of companies surveyed say enterprise mobile technology increases employee productivity and efficiency – and within the next three years, this will rise by nearly 15 per cent.

Survey respondents indicated that they use an average of 2,100 enterprise mobile devices within their organisations today. By 2023, this is projected to grow to about 3,500 devices deployed. The most popular investments of mobile-first operations are barcode scanner-equipped handheld mobile computers and rugged tablets – and for good reason.

As the majority of utility work happens outside of the office, forcing workers to complete time-critical workflows while on foot or in a vehicle amidst extreme working conditions – critical data and real-time communications must be accessible to minimise asset downtime and maximise productivity.

Ruggedised mobile computers and tablets are designed specifically to meet these challenging conditions. For example, utility teams equipped with handheld mobile computers that have barcode scanning capabilities can quickly and accurately conduct document inspections in real time.

Furthermore, cloud computing enables workers to access repair orders or other large data quickly and securely. And that’s just the start.

Utility workers also have particular needs that must be met – they want bigger screens in their mobility tools, and they need to visualise multiple datasets at the same time.

Their tools need to be extremely rugged – from the inside out, and this technology needs to be fast, connected and customised.

Mobile technology can not only meet the demands of the utilities sector but can give workers the capabilities to enhance their customer service, increase revenue, achieve regulatory compliance and so much more.

Download the full ‘Future of Field Operations Vision Study’ today to learn from mobile-first industry leaders and understand how you can emulate their plans to help your organisation capture its edge in 2019 and beyond.

This partner content was brought to you by Zebra. For more information, click here.


Siobhan Day is the Assistant Editor of Utility magazine and Pump Industry magazine, and has been part of the team since early 2019. With a background in management in the non-profit sector, Siobhan has extensive experience in communications, professional writing and client management. She holds a Bachelor of Business and Communications and is currently completing a postgraduate degree.


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