An Australian water utility was awarded the 2022 International Service Excellence Awards in the Service Excellence in a Service Centre (Medium) category, presented by the Customer Service Institute of America (CSIA), recognising the utility as a business that displayed the highest standard of customer service.

The water utility that won the award was Yarra Valley Water.

The awards are judged by an international panel against international standards and require extensive applications, interviews, evidence and presentations. Yarra Valley Water progressed to the international level after winning the Australia Service Excellence Award – Customer Service Team of the Year in November 2022.

CSIA CEO, Christine Churchill, said, “The judges were impressed by the team’s achievements and initiatives across a range of areas including leadership, learning and development, wellbeing, reward and recognition, inclusion and diversity, work-life balance and recruitment.”

In addition, Yarra Valley Water was commended for its commitment to continually transforming around its customers.

“Customers instinctively know good service and Yarra Valley water has gone above and beyond to deliver this to the highest possible standard,” said Ms Churchill.

Yarra Valley Water Managing Director, Pat McCafferty, said investing in people was crucial to Yarra Valley Water’s success.

“It’s a real honour to be recognised at a global level for our customer service. This award is a reflection of the hard work the frontline team puts in every single day to make sure our customers have a good experience,” Mr McCafferty said.

Yarra Valley Water was recognised alongside other well-known brands such as Suncorp and Service NSW.

Feature Image Provided by Yarra Valley Water.

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