Yarra Valley Water is offering financial help and advice at local library pop-up events – so customers can borrow a book and save up to 50 per cent off water bills at the same time.
Throughout May and June 2025, customers are being invited to drop in to Craigieburn, Glenroy and Lalor libraries to find out how they can get financial relief or better manage their bill payments.
Yarra Valley Water’s financial support team can help pension and concession card holders apply for bill concessions of up to 50 per cent and eligible customers to apply for up to $650 in utility relief grants.
All customers can also benefit with a range of payment options that make it easier to manage bills, such as setting up flexible payment plans, payment extensions or monthly direct debits.
Yarra Valley Water Chief Financial Officer, Natalie Foeng, said the team is on hand to help customers get support when they need it.
“We know times are tough, and we’re here to help. Our dedicated financial support team is heading into the community to assist customers with concessions, payment plans and government grants,” Ms Foeng said.
“We want to make it easy for customers to find out what support is available with ‘pop-up’ stands at local libraries. Our team can often help on the spot with savings for eligible customers or easier ways to pay, so we’re encouraging everyone to drop in and talk with us,” she said.
The financial support pop-up events are at:
- Craigieburn Library, 75-95 Central Park Avenue – Thursday 8 and 15 May, 5–8pm
- Glenroy Library, 50 Wheatsheaf Road – Wednesday 21 and 28 May, 10am–1pm; Thursday 22 and 29 May, 4:30–7:30pm
- Lalor Library, 2A May Road – Wednesday 4 and 18 June, 10am–1pm
Yarra Valley Water’s Financial Support Team works with customers to make the process and experience as easy and seamless as possible. Customers can also check which options may suit them best by visiting yvw.com.au/financial-help
