nbn has announced the appointment of a new chief customer officer and a number of staff shake ups within the company.  

Paul Tyler has been appointed as its new Chief Customer Officer – Business, effective from 19 February 2018, replacing John Simon, who announced his retirement in 2017.

Mr Tyler, former Group Managing Director, Telstra Business, has 25 years’ experience running ICT businesses across Europe, the Asia Pacific region and Australia/New Zealand.

Mr Tyler will report to the CEO and will be a member of the executive committee based in Sydney.

nbn Chief Executive Officer, Bill Morrow, said, “nbn has benefited greatly from John’s leadership and many contributions over a five year tenure. Over the last seven months, John has built a dedicated business segment team that Paul will now lead to take us to the next level.

“Paul is a high calibre executive with significant experience and a proven track record. I’m delighted to have him as part of our team and look forward to seeing him drive significant momentum in this vital part of our business.”

nbn also announced its Chief Corporate Affairs Officer, Karina Keisler, will be leaving the company after its full year results are reported in mid-August 2018.

Ms Keisler joined nbn in June 2014 with a remit to assemble and lead a highly skilled team responsible for social media, employee communications, external affairs, government relations and corporate social responsibility.

She was also tasked with driving diversity and took on the role of nbn’s Gender Diversity Ambassador.

Mr Morrow said, “Karina has led us through countless press briefings, senate hearings, community engagements and employee activities in arguably one of the hardest communications and government relations roles in the country.

“While we are sorry to lose her, Karina leaves us with a strong team who will continue to report on our progress, clarify the facts, and help manage the reputation of the company.”

A search is currently underway to find her replacement.

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